Job Description

Senior Account Manager

Hours:

Full time, permanent - 4.5 day working week (Mon-Thu 8:45am-5:30pm, Fri 8:45am-12:30pm)

Location:

Swanmore (office-based, with customer visits)

About Us

Diametric is a UK leader in the supply and manufacture of high-quality product branding solutions, serving a global customer base across industries including automotive, audio, medical, and electronics. We work with some of the world's most prestigious brands, combining technical expertise with exceptional customer service.

The Role

We are seeking an experienced Senior Account Manager with a proven track record in project management and business development. This role will combine key account management with a strategic focus on new business growth across both automotive and non-automotive sectors.

You will manage customer projects from enquiry through to production, working closely with suppliers, internal teams, and customers to deliver on time, on budget, and to required quality standards. In addition, you will actively identify and pursue new business opportunities to support our growth strategy.

Key Responsibilities

Manage a portfolio of key accounts, delivering exceptional customer service and driving revenue growth. Handle new RFQs, including feasibility analysis, supplier liaison, and competitive quoting. Offer technical input on design specifications, material selection, and process feasibility (training will be provided) Negotiate with suppliers to achieve value for money. Create and manage project timelines, proactively resolving risks and communicating updates to all stakeholders. Ensure accurate and timely completion of customer-specific documentation and compliance requirements. Identify, target, and develop new business opportunities across relevant sectors. Visit customer sites to strengthen relationships and develop new opportunities. Work closely with internal teams (Commercial, Quality, and Operations) to ensure seamless project delivery.

About You

Proven experience in account management and business development. Experience within a manufacturing or engineering environment is preferred but not essential. Strong project management skills with the ability to manage multiple complex projects simultaneously. Excellent communication and negotiation skills, with a confident and professional approach to customer interaction. Commercially astute, with the ability to identify opportunities for upselling, cross-selling, and margin improvement. Proficient in Microsoft Office (Outlook, Excel, Word) and comfortable using CRM systems. Full UK driving licence and willingness to travel to customer sites as required.

Benefits

Competitive salary of 40,000-45,000 (dependent on experience). 4.5 day working week. Performance-related bonuses. Pension (auto-enrolment). Free on-site parking. On-the-job training and professional development opportunities. Supportive, team-focused environment in a multi award-winning company.

How to Apply

Please send your CV and a covering letter explaining how your skills and experience make you a strong fit for this role to hr@diametric.co.uk

Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Work Location: In person