Job Description

To provide an efficient, responsive appointment booking and administrative service to patients attending the Endoscopy Unit in accordance with Departmental and Trust guidelines, policies and procedures. To communicate related information and advice regarding the Endoscopy Unit.



Please be advised sponsorship is not eligible for this post.

Closing Date:

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.



To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, dealing with and resolving routine enquiries and take appropriate action as necessary liaising with others as appropriate.



Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.



Be responsible for dealing with all calls received in a professional manner, ensuring telephone standards are met.



Ensure all clients are provided with the relevant information, documentation and advised as to the appropriate contact for further assistance.



Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GP's and relatives etc. are undertaken in a timely and appropriate manner.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.



We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.



Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.



We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)



By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.



The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.



Assist with training new team members in operational Departmental and Trust Procedures.



Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately archived.



Prioritising daily tasks to achieve set timescales.



Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy.



Collate, input and monitor department documentation and information to assist with the production of monthly reports.



Deputise for Administration Team Leader and cover for other team members during periods of absence and annual leave



For further details of the role please see the attached job description.