Job Description

The directorate of ENT OMFS is looking for a remarkable person to work alongside our multi-disciplinary team to deliver an excellent service to all patients who are referred to the Directorate for specialist care.
We are looking for someone who can demonstrate a commitment to service improvement and a commitment to their own professional development.
Main duties of the job
This is an exciting opportunity to work within the Oral and Maxillofacial Surgery team and be heavily involved within the patients Inpatient and USC pathways (Urgent Suspicion of Cancer).
This post will be key in the day to day management of the Ward based service, providing patients with a more efficient pathway through their Acute and USC journey. Ensuring we are offering patients the best possible treatment plan within a reduced timescale, all delivered to a high standard.
You will work closely with several groups of Clinical staff ranging from Consultant Maxillofacial Surgeons to Clinical Nurse Specialists to Dental Core Trainees and Foundation Year Doctors. Having a hand in the organisation of Outpatient clinics and Minor Oral Surgery lists, monitoring Diagnostic Test results and Treatment wait lists. The successful candidate will be integral in helping to shape the service as it grows and will provide valuable input into streamlining processes to improve efficiency and effectiveness.
Who we are looking for
We are looking for an exceptional individual who is looking to develop and help shape a new service within the NHS. We are looking for a professional, dynamic individual that has got drive and outstanding organizational skills to assist in leading the administrative processes.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Details
Date posted
15 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum pro rata for part time staff
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
190-0892-DIR-S
Job locations
Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
Job description
Job responsibilities
Please view the attached and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Experience
Essential

• Experience of working in a patient facing clerical role within the NHS.
• Experience of working with the public.
• Experience of Patient Administration Systems
• Excellent computer skills including standard office packages and e-mail.
• Experience of delivering 1-1 training.
• Experience of working effectively with colleagues from a range of disciplines and levels of seniority.
• Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters.
• Determination and resilience in meeting objectives and deadlines. Experience of maintaining a fast pace of work.
• Experience of maintaining a fast pace of work.

Desirable

• Previous clerical experience in an NHS setting.
• Experience of working and building effective working relationships with medical, clerical and nursing staff.
• Understanding of procedures and policies for Patient Administration Systems.

Further Training
Essential

• A willingness to undertake training as required to deliver the duties of the post.

Desirable

• Supervisory / management training.

Special Skills/Aptitudes
Essential

• Good communication skills (written and verbal)
• Good organisational skills
• Effective team-working skills
• Proactivity
• Ability to prioritise own workload and that of staff below.
• Good attention to detail
• Ability to work under limited supervision
• Flexible to meet the needs of the service

Other Factors
Essential

• Flexibility - weekend working

Qualifications
Essential

• Educated to GCSE standard (or equivalent) including English Language at Grade C/4 or above
• NVQ Level 3 Administration or Customer Care/IT or equivalent qualification or demonstrable experience
• ECDL or equivalent.

Person Specification
Experience
Essential

• Experience of working in a patient facing clerical role within the NHS.
• Experience of working with the public.
• Experience of Patient Administration Systems
• Excellent computer skills including standard office packages and e-mail.
• Experience of delivering 1-1 training.
• Experience of working effectively with colleagues from a range of disciplines and levels of seniority.
• Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters.
• Determination and resilience in meeting objectives and deadlines. Experience of maintaining a fast pace of work.
• Experience of maintaining a fast pace of work.

Desirable

• Previous clerical experience in an NHS setting.
• Experience of working and building effective working relationships with medical, clerical and nursing staff.
• Understanding of procedures and policies for Patient Administration Systems.

Further Training
Essential

• A willingness to undertake training as required to deliver the duties of the post.

Desirable

• Supervisory / management training.

Special Skills/Aptitudes
Essential

• Good communication skills (written and verbal)
• Good organisational skills
• Effective team-working skills
• Proactivity
• Ability to prioritise own workload and that of staff below.
• Good attention to detail
• Ability to work under limited supervision
• Flexible to meet the needs of the service

Other Factors
Essential

• Flexibility - weekend working

Qualifications
Essential

• Educated to GCSE standard (or equivalent) including English Language at Grade C/4 or above
• NVQ Level 3 Administration or Customer Care/IT or equivalent qualification or demonstrable experience
• ECDL or equivalent.

Skills Required