Job Description

NeuroHealth Case Management Services is a successful and established company that provides case management for adults and children who have sustained life changing injuries including brain injury, spinal cord injury and amputation, within London, Home Counties and The South of England. NeuroHealth helps implement, co-ordinate and manage medical, therapy and care services to aid rehabilitation, recovery, long term care and quality of life of its clients.

The company has core values of dedication, integrity and excellence, providing the highest quality of service. NeuroHealth and its employees are committed and passionate about advocating for and serving the needs of individuals who have suffered life changing injuries and their families.

This opportunity is for a highly accurate, fast learning and organised individual to play an important role in administrative functions and business processes. We are a growing, motivated and enthusiastic company that want to make a difference in our industry. We require an individual with exceptional attention to detail that can apply this to the company's administrative tasks and processes through the use of the Microsoft Office suite and other company resources.

Hours:

Full time - Mon to Fri 9.00am to 5.30pm with flexibility to meet needs of clients as required.

Location:

NeuroHealth office in Kennington, London, with occasional travel within London and surrounding areas as and when required.

Responsibilities

Acting as key point of contact

between management team and internal/external contacts, resolving queries and problem solving. Includes receiving and making telephone calls throughout the day, as well as receiving and responding to emails. Must be able to multi-task and enjoy managing competing demands each day.

Managing new referral enquires

from a range of sources, primarily from Solicitors. This involves an excellent verbal and written communication, with a good phone manner as well as skill and accuracy in emails.

Proof reading of reports

and other clinical documentation, including use of advanced Microsoft Word features / formatting.

Day-to-day management of business processes and administration

. This includes ensuring recurring tasks are completed at set points each month for the business to operate efficiently.

Overseeing company's cases and case management software

- monthly audit processes and general administration of cases.

Managing compliance issues

such as insurance, health & safety, policies and processes etc.

Managing quality assurance

procedures / administration, including monitoring supervision, contractor registrations, client/referrer surveys etc.

Working with management team to identify and implement service development

and operational improvements.

Organising company meetings/training days

and conferences.

Use of case management software

to log time spent throughout the day.

General day-to-day duties associated

with the running of the office.

Key skills and requirements

Minimum of 3 years working in the healthcare sector (Essential). Evidence of working to an extremely high level of detail and accuracy, including the review and proofreading of business-critical documentation (Essential). Evidence of working efficiently, completing tasks within an allocated timeframe (Essential). Experience of taking ownership of processes and working autonomously. Advanced working knowledge of Microsoft Office suite, especially Word & Excel (Essential). Ability to understand, remember and implement policies and processes within a short time frame (Essential). Experience of working in a clinical or professional services/billable hours business (Desirable).

Benefits

We believe in taking care of our team members just as much as we take care of our clients. We offer a comprehensive benefits package designed to support your well-being and professional growth. Our benefits include:

Generous Holiday Allowance - Including additional leave days such as a day off on your birthday. Financial Security: Excellent remuneration, pension scheme and development and growth programme for career progression. Professional Development: We are committed to your growth and continuous improvement. We provide support for ongoing learning and development of skills, including training programs and career advancement resources.

Reporting to

Client Services Manager & Operations Manager

Job Type: Full-time

Pay: 31,000.00 per year

Benefits:

Additional leave Canteen Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme On-site gym Sick pay
Application question(s):

Located within a 1 hour commute from Kennington, London, SW9 6DE?
Education:

Bachelor's (required)
Experience:

Healthcare : 3 years (required) Reviewing & proofreading business critical documenation: 2 years (preferred)
Work Location: In person

Application deadline: 21/12/2025