Job Description

About the role

Are you ready to make a real difference in safeguarding children across Northamptonshire? As part of the Safeguarding & Quality Assurance Service (SQAS), you'll play a vital role in supporting our frontline teams who work tirelessly to protect and advocate for children.


You'll be based at either One Angel Square, Northampton or William Knibb Centre, Kettering, giving you flexibility in where you work. In this role, you'll support the Team Leader by managing a dedicated team of administrators who provide essential support to Independent Reviewing Officers and Child Protection Chairs.


We welcome the opportunity to speak to any interested candidates so please feel free to email: Alison.Leeson@nctrust.co.uk and they can arrange a mutually agreeable time to call you




What will you be doing?

You'll play a pivotal role in our service, keeping operations running seamlessly behind the scenes


Your responsibilities will include:

Providing resilient administrative support to senior managers across all SQAS functions. Coordinating the Business Support Team's activities, monitoring workloads, allocating tasks, and ensuring projects are delivered on time. Managing and developing your team, from delivering effective inductions to coaching, mentoring, and driving performance to achieve SMART outcomes. Ensuring systems and procedures for the Business Support Team are in place and adhered to. Promoting new ways of working and technology, identifying training needs and supporting staff development. Maintaining confidentiality and compliance with Data Protection and Freedom of Information principles. Providing cover for the Business Support Team Leader when needed, ensuring continuity and high standards.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.


About you

You're a natural leader who thrives on bringing out the best in people. Ideally, you have experience supervising a team and know how to manage quality and productivity effectively.

You have excellent organisational skills and the ability to prioritise under pressure. Flexible and resilient, you offer a solution-focused approach to challenges. You maintain a child-centred approach, ensuring all sensitive information is managed with the utmost care and professionalism. You demonstrate strong communication and interpersonal skills, and the ability to build positive working relationships. You have strong IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint). Confident using coaching and mentoring skills to support team development. You are educated to GCSE Grade C or above (or equivalent) in Maths and English

When applying please ensure

your supporting statement covers how you fulfil the essential criteria set out in the person specification

as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education


Interviews are planned for the

week commencing 2 February 2026

and there will be a short presentation requirement as part of the interview, details will be provided to those selected.


About us

At Northamptonshire Children's Trust, children, young people and families are at the heart of all we do - in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils.


Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.


We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.


At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation. We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.


Join our dedicated team and be a part of an organisation where your work makes a real difference.




Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.


We really value our workforce and offer you a great benefits package including:

28 days annual leave,

plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years

Local Government Pension Scheme plus immediate life cover

(3 times your annual salary from day one) and ill-health pension protection.

Opportunity to purchase

up to 25 days annual leave

Employee Assistance Programme

- We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.

Employee discounts

with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.

Flexible and family working arrangements

including enhanced maternity benefits

A permanent, supportive and inclusive management team

where you will be empowered to make good professional decisions Extensive Learning & Development and

career development

opportunities *

Subsidised

town centre car parking scheme