Job Description

Job Title: Travel and Transport Senior Administrator

Trust Location: Royal Berkshire NHS Foundation Trust

Location: London Road, Reading RG1 5AN

Hours: 37.5 hours per week

Working Pattern: Monday - Friday, 9AM -5PM

Duration: ASAP Until 31st of December (Possible Extension to End of January 2026)

What you'll be responsible for:

Job Summary:

The post holder will be the main point of contact for all administrative duties for the Travel and Transport department. The post holder will work closely with the Head of Travel and Transport and the Travel and Transport Administrator by providing comprehensive administrative support and assistance and supporting them in the delivery of their roles, tasking and responsibilities.

The role of the Senior Administrator is to provide a comprehensive administrative and secretarial service to the department. The post holder is required to liaise Trust wide. The post holder will have the ability to work unsupervised and under their own initiative and be able to use Travel and Transport systems to their full potential.

You'll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

Operational delivery:

Undertake and be accountable for the day-to-day operational delivery of all administrative tasking of the Trust wide Travel and Transport services, to include all elements of internal and external delivery, to ensure compliance against the required standards and the efficient running of the department. Use Trust IT systems, external and specialty databases to ensure relevant and accurate information is recorded. Prepare management information from data sources and analysis the information to present forward for review. Be responsible for the organisation of formal meetings calendar invites and room bookings, to include preparations of agendas, transcription of minutes and subsequent collation and distribution to staff. Capture minutes and actions from departmental meetings, including team meeting, contractor meetings and customer meetings Process data requests within Travel and Transport internal and external systems ensuring that the data is accurate and adheres to the Data Protection Act. Assist with departmental audits and ensure that results are submitted in a timely manner. Maintain the departmental diary to capture all sickness, annual leave and training days to ensure that the service is covered to meet the requirements of the customer facing service delivery Assist customers through face to face, email or telephone contact Undertake investigations into complaints and provide the Head of Travel and Transport with the findings to ensure complaints are dealt with sensitively and in accordance with Trust standards, taking corrective action where necessary and ensuring lessons learned are communicated Capture all complaints and Freedom of Information requests and ensure they are replied to in a timely manner Update Policies and SOPs under direction of Head of Travel and Transport Deliver the communication requirements for the Travel and Transport service to all internal and external organisations and parties, ensuring a consistency and accuracy of approach and content and planned and timely delivery. Undertake projects as required. Work collegiately within the Estates and Facilities Directorate to ensure robust service delivery, strategic direction and robust support of Directorate customers and stakeholders Support other Facilities functional delivery areas in the delivery of their required outputs To carry out duties consistent with the post

Monitoring & Performance Management:

Ensure accurate data collection and reporting aspects of operational business, to allow data driven decision making and performance reporting Ensure that customer experience and feedback is captured and reported effectively to relevant internal and external forums. Support the delivery of the reporting requirements for the department to all internal and external organisations and parties, ensuring a consistency and accuracy of approach and content and planned and timely delivery.

Service Development:

Deliver the communication requirements for the functional delivery area to all internal and external organisations and parties, ensuring a consistency and accuracy of approach and content and planned and timely delivery. Act as the communication hub for the department in their customer and contractor interactions Demonstrate high levels of customer care and be an ambassador for customer care within the Trust To be the friendly, sensitive and accessible focus for Patients, Visitors and Staff communication, ensuring that questions are answered and issues are resolved in a timely manner Support the face to face interaction of the Travel and Transport service.

You'll have the following skills/experience:

Microsoft Office

Excellent Communication Skills

Customer Focus

As a member of NHS Professionals, you have fantastic benefits:

Competitive pay rates- work this week, get paid next week

Essential support when you need it- 24/7 365 days

- call us anytime

Multi locational

- work across neighbouring Trusts

Manage your shifts and timesheets on the go

- access your "My Bank" shift portal anywhere, anytime online or through your smartphone

Varied working options to suit your lifestyle

- access to the Bank gives you options of ad hoc shifts or longer-term placements

Training and development opportunities

- Keep up with the essentials and more

Build holiday allowance for every shift you work

- your work life balance is important to us

Stakeholder pension scheme available

- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary
Contract length: 2-3 months

Pay: 17.54 per hour

Work Location: In person