Job Description

Job Title: Senior Administrator

Department: Customer Service

Location: Da Vinci House

Reports to: Office Manager

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Purpose of Role

This position involves entering data into the learner management systems, assisting learners throughout their training journey, providing Information, Advice, and Guidance (IAG), and performing various general office administrative tasks as assigned. As a senior administrator you will be expected to set the example for junior members and alongside the office manager provide support the Administration team. Additionally, you will need to communicate with customers and learners, demonstrating good phone etiquette and excellent interpersonal skills.

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Key Duties

Main duties will include:

Data Input - support data input to learner management systems.

General office and business administration.

Training course bookings and admin support to the sales, training and management teams.

Understand all aspects of the training onboarding and booking system and perform general admin and housekeeping duties for 3D 360.

Ensure and support all regulatory compliance activities and tasks are completed in a timely manner; Ofsted, ICO, ISO, BCorp, Health & Safety.

From time to time to assist other departments (accounts, purchasing etc.)

Supporting the admin requirements of training delivery - In house, at a 3rd party training facility or at customer's training facility / site.

Supporting Skills Coaches in delivering IAG to learners in line with Matrix or relevant accreditation as used by the company

Liaise with and contact learners by phone, text, email or verbally during courses to ensure they stay engaged and on track to complete the training withing the schedule.

Deal with learner issues, feedback, complaints and provide alternative training dates for learners who cancel or do not attend training sessions.

Ensure all learner paperwork is correct and stored in the correct location for reporting and audit purpose

Able to work both independently, within local office-based team, and larger multidisciplinary teams to deliver training projects

Must pass a DBS check

Must meet the requirements of BPSS the requirements laid out in the UK Government Baseline Personnel Security Standard

Ideal Requirements

Proven understanding of administration activities.

Represent the company's public profile through admin activities.

Learner Information, Advice and Guidance around Industry 4.0 roles and technologies

Good communication skills.

Excellent telephone manner

Must be collaborative and work well in a team.

Proficiency in Microsoft Office software (Teams, Outlook, Word, Excel, PowerPoint etc.)

General for all staff

The principal roles and responsibilities will change from time to time, and you are required to undertake any additional duties as deemed appropriate.

Maintain professional standards of appearance, manner, discipline and work.

Contribute in a positive manner to the working environment and success of the business.

Maintain effective levels of communication with your colleagues and management.

Participate in training, meetings or conferences considered by the Company as being relevant to your job.

Carry out your duties with full regard to the rules policies and procedures and conditions of service contained in the staff and statutory handbook.

Abide by the company's policies and procedure and adhere to all health and safety legislation.

Undertake any other task that is deemed reasonable within your skill set.

Job Types: Full-time, Permanent

Pay: 12.50-14.00 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday
Experience:

customer service: 5 years (preferred)
Work Location: In person