Job Description

Job Introduction

Step into a pivotal role supporting Deprivation of Liberty Safeguards, where your work truly makes a difference in protecting the rights and well-being of vulnerable adults under the Mental Capacity Act 2005.


Business Support is essential to the efficient operation of Adult Social Care and Safeguarding Services, ensuring seamless processes that allow frontline staff to focus on engaging with the community. Our teams provide comprehensive administrative assistance across key areas such as Strategic Management, Safeguarding, First Contact, Learning Disabilities, and Deprivation of Liberty Safeguards (DoLS), thus enabling operational managers and social workers to concentrate on supporting individuals in need. Every position within Business Support makes a significant contribution to the well-being of residents throughout Staffordshire.


The team's Deprivation of Liberty Safeguards responsibilities are centred around ensuring that vulnerable adults, who lack capacity to consent but need to be accommodated under care and treatment regimes that may have the effect of depriving them of their liberty, have their best interests protected in accordance with the Mental Capacity Act 2005 Deprivation of Liberty Safeguards Code of Practice. The job plays a key role in the processing of DOLS referrals, ensuring statutory timescales are met and are line with DOLS Code of Practice and also communicates with providers, assessors and members of the public.


This role will suit someone who is a strong team player and who wants to provide an excellent service for Staffordshire's service users.


Main Responsibilities

In this role you'll:

Excellent communication skills (phone, face-to-face, email) Administrative skills and experience to support the provision of a timely and high-quality Business Support service for Staffordshire County Council Excellent communication skills to engage with our internal and external customers and administration teams to share best practise using digital solutions where appropriate to improve processes. An ability to work in a fast-paced, busy environment, and to manage changes at short notice. Good IT skills with a knowledge of MS 365 software Passion for delivering outstanding service

The Ideal Candidate

We're seeking proactive Business Support team members who are organised, tech-savvy, and thrive in a collaborative environment.


You will also have:

Communication and Interpersonal skills with an ability to build and maintain positive links with colleagues and a range of stakeholder Ability to work on own initiative with a minimum of supervision

Don't feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact David Roberts, Business Support Officer at: david.roberts1@staffordshire.gov.uk. Or Louise Kelsall, Business Support Manager at: louise.kelsall@staffordshire.gov.uk


This role may require working from different offices. Currently, we operate both in-office and remotely, and this arrangement is expected to continue.

Interview Date: Thursday September 25 and Friday September 26

Our Recruitment Process:

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.


About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.


Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:


We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.


We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.


In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.


Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities


As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.