Job Description

Ref Number

B01-05273

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

06-Dec-2025

About us

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Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.



IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient.

About the role

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IT Service & Operations are currently looking for a Senior Analyst Developer to join our research-outputs agile product team in a multifaceted role that involves a blend of support and development/release management. Services inside research-outputs include:


Research Publications UCL Discovery UCL Profiles.

Initially you will focus on becoming an expert in UCL's Research Outputs systems, being responsible for change requests, upgrades and maintaining AWS integrations as well as triaging and working on complex support tickets.



As you develop in the role you will become Service Operations Manager for research-outputs and lead on key initiatives such as shifting to the cloud (AWS, Azure), security initiatives, and CICD. Additionally, you will be responsible for managing and providing guidance to the product team members.

About you

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As an application or web development professional, you have experience of one or more of the following key technologies:


Linux, Apache, MySQL, PHP (LAMP stack) Oracle PL/SQL Perl

You have experience deploying of continuous integration and continuous development pipelines and are knowledgeable in both private and public cloud including AWS and Azure. In addition to your development experience, you're comfortable working within an Agile environment (specifically utilising Scrum and Scaled Agile Framework methodologies) and collaborating with multi-functional product teams and their associates stakeholders.



Although not essential, it would be highly desirable if you have any experience line managing members of staff.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to



equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women