Job Description

Job Title:

Senior Application Specialist

Hours:

37 per week

Location

: Hereford (Hybrid)

Salary

: Hoople Band F 42,885 - 54,455 per annum

Contract

: Permanent

Closing Date:

19th October 2025

Interview Date:

24th October 2025

An exciting opportunity has arisen to join Hoople Group as a Senior Application Specialist - Unit4 ERP. The successful candidate will add value to a range of tasks including supporting the ERP system across the 1st and 2nd lines and supporting a variety of development initiatives specifically in the Finance & Logistics area.

Person Requirements are:

Previous experience of designing supporting Finance & Logistics in an ERP preferably U4BW Basic SQL DBA experience (Queries, Stored procedures, scripting etc.) Demonstrable track record of developing and supporting line of business applications with a large user base A working knowledge of business applications, interfaces (including APIs) and business processes Customer centric, focused on solving business and user needs Strong understanding of the Project Lifecycle and Development Lifecycle Experience working in an Agile development environment Good understanding of ITIL framework Strong analytical, technical, and problem-solving skills Able to deliver timely, accurate, thorough and high-quality work in a changing environment Experience working with cross functional teams Proven experience of successful incident management and troubleshooting, collaboratively working with IT colleagues, service experts and third-party suppliers Ability to anticipate areas of difficulty and quickly adapt approach to meet the needs of customers Ability to translate technical jargon into easy to understand and clear terms The right to work within the UK

The key roles requirements are:

To produce and agree designs for new or updated architectures according to business requirements agreed with customers, aligning with existing architectures and strategy To assist with the management of the U4BW stack baseline architectures in own area of assigned technical speciality (Finance & Logistics) for Hoople and Hoople customers Maintain a high-level of technical knowledge and competence, monitoring future IT trends and provide on-going expert professional advice and professional advocacy. To advise on and influence infrastructure and product development investments through continual professional development To produce Finance & Logistics solution designs and solution delivery for all new or updated U4BW architectures ensuring adherence to national and local standards, ensuring that the statutory requirements for business continuity and disaster recovery are included. Ensuring any new IT solutions, systems, hardware and software has been robustly researched and tested to assure the business appropriateness, interoperability standards and architecture standards are adhered to. Service Transition into Production support Support all elements of the application lifecycle, from implementation to decommission Provide technical assistance, application support, usage advice and guidance to customers and third parties Lead the technical implementation of new functionality/releases, including management of supplier resources and outputs Lead technical workshops (requirements, design, etc.) and reviews with project teams (including with suppliers) Collaborate with application specialists to coordinate and manage workloads effectively Analyse changes, prepare appropriate release/change documentation according to approved processes, and ensure that all changes and releases follow the approved processes Ensure application functionality and system availability meet the requirements whilst ensuring that a high level of customer support is maintained Investigate and diagnose system faults and errors to resolve technical issues. Collaborate with colleagues in ICT teams for more complex and significant issues
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years' service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme; Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
Please refer to the and Person Specification for more details of this role.

PLEASE NOTE: Applicants must apply online for this vacancy.

Job Types: Full-time, Permanent

Pay: 42,885.00-54,455.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Hereford HR1 1LN: reliably commute or plan to relocate before starting work (required)
Experience:

IT: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Hereford HR1 1LN