Job Description

Job Title: Assistant General Manager

Location: Impossible, Peter Street, Manchester

Reports To: General Manager / Operations Manager

Salary: Competitive + TRONC + Company Benefits

Contract Type: Full-Time, Permanent

About Impossible Manchester

Impossible Manchester is more than just a venue -- it's a multi-faceted nightlife destination at the heart of the city. Housing a theatre-style club, immersive event spaces, a premium bar. We push boundaries in entertainment, hospitality, and service. We host world-class DJs, private events, corporate functions, and high-profile brand activations. Every night is different, and we thrive on the energy, creativity, and leadership of our people.

The Role

We are seeking a highly experienced, ambitious, and operationally strong Assistant General Manager (AGM) to help lead the day-to-day operations of the venue. This is not a stepping-stone position -- we're looking for someone who already operates at General Manager level and is ready to take ownership of a dynamic and complex venue. You'll work closely with the GM and senior leadership team to deliver exceptional customer experiences, drive commercial performance, and lead a large, diverse team across multiple departments.

Key Responsibilities

Operational Leadership

: Take full ownership of the venue's operations during shifts, ensuring smooth delivery across all areas -- bar, events, entertainment, and security.

Team Management

: Lead, train, and develop a large team, including duty managers, bar supervisors, and front-of-house staff. Foster a culture of accountability and excellence.

Customer Experience

: Champion service standards and consistently deliver an exceptional guest experience that aligns with the Impossible brand.

Commercial Performance

: Support the GM in achieving sales, profitability, and cost control targets. Use data and reporting tools to make informed decisions.

Event & Club Night Execution

: Oversee the seamless execution of club nights, private hire events, and brand activations, ensuring operational excellence.

Compliance & Licensing

: Ensure the venue is fully compliant with health & safety, licensing, and legal obligations at all times.

Collaboration

: Work cross-functionally with marketing, programming, and head office to support strategic initiatives and business growth.

About You

Proven experience as a General Manager or senior AGM in a high-volume, multi-department venue -- ideally in late-night hospitality, events, or premium nightlife.

Exceptional leadership, communication, and decision-making skills.

Strong knowledge of licensing laws, health & safety, and venue compliance requirements.

Commercially minded with a track record of improving revenue and managing cost controls.

Cool-headed, adaptable, and solutions-focused in fast-paced, high-pressure environments.

Passion for hospitality, nightlife, and delivering unforgettable experiences.

Why Join Us?

A rare opportunity to be part of one of Manchester's most iconic venues.

Work alongside a high-performing, creative, and driven leadership team.

Autonomy to influence operations and shape the guest experience.

Excellent development opportunities within a growing hospitality group.

To Apply:

Send your CV and a brief cover letter outlining your relevant experience to kay@tokyoindustries.com

Job Type: Full-time

Pay: 37,000.00-40,000.00 per year

Benefits:

Company events Employee discount
Application question(s):

How many years of Assistant General Manager experience do you have? What's the largest capacity venue you have managed?
Licence/Certification:

Personal Licence (required)
Work Location: In person