Senior Assistant Technical Officer Patient Services

Denmark Hill, South East London, United Kingdom

Job Description

An exciting opportunity has arisen to join the pharmacy clinical services team at King's College Hospital - Denmark Hill Site.
This is a fantastic opportunity for professional development and will provide a greater insight into secondary care pharmacy services.
The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service.
Main duties of the job
The post holder will be responsible for:
Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
Facilitating the 'fast track' dispensing of medicines as needed for patients.
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of 1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Details
Date posted
01 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year per annum, including HCA
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
213-Division-A-7645804
Job locations
King's College Hospital NHS Foundation Trust
Denmark Hill
London
SE5 9RS
Job description
Job responsibilities
The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service. The post holder will be responsible for:
Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
Facilitating the fast track dispensing of medicines as needed for patients.
Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
Conducting reception duties and answering the telephone promptly and politely as needed.
Processing to-follow prescriptions in accordance with departmental procedures.
Overseeing the safe receipt, handling and storage of medicines in the dispensary.
Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.
Supporting the training of assistants and undergraduate students as needed.
Referring to more senior members of the Patient Services team for advice where appropriate.
Job description
Job responsibilities
The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service. The post holder will be responsible for:
Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
Facilitating the fast track dispensing of medicines as needed for patients.
Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/ outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
Conducting reception duties and answering the telephone promptly and politely as needed.
Processing to-follow prescriptions in accordance with departmental procedures.
Overseeing the safe receipt, handling and storage of medicines in the dispensary.
Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.
Supporting the training of assistants and undergraduate students as needed.
Referring to more senior members of the Patient Services team for advice where appropriate.
Person Specification
Education and qualifications
Essential

  • Maths and English GCSE (grade A to C) or equivalent
  • NVQ Level 2 Pharmacy Support Worker or equivalent or be working towards this qualification
Knowledge and experience
Essential
  • Knowledge of dispensing and supply processes
  • Knowledge of customer service
  • Experience of working in a Pharmacy (community or hospital)
  • Experience in staff training
Desirable
  • Working knowledge of EPIC dispensing system
  • Knowledge of stock control systems
Skills and competencies
Essential
  • Be able to provide and receive routine factual information to inform work colleagues, patients/carer's that may require tact and persuasion, where there may be barriers to understanding
  • Be able to communicate effectively in both written and verbal formats with staff and patients
  • Be able to plan and organise straightforward activities
  • Be able to organise the supervision of trainees
  • To possess highly developed physical skills in relation to accuracy
  • To have basic keyboard and computer skills (word processing, spreadsheet, report generation and presentations)
  • Be able to sit for data input and stand for dispensing
  • Be able to concentrate for extended periods with a predictable work pattern
  • Be methodical in approach
  • Be able to work in a busy demand-led service with occasional exposure to verbal aggression from patients
  • Able to participate in 7 day working service as well as Bank Holiday Service
Person Specification
Education and qualifications
Essential
  • Maths and English GCSE (grade A to C) or equivalent
  • NVQ Level 2 Pharmacy Support Worker or equivalent or be working towards this qualification
Knowledge and experience
Essential
  • Knowledge of dispensing and supply processes
  • Knowledge of customer service
  • Experience of working in a Pharmacy (community or hospital)
  • Experience in staff training
Desirable
  • Working knowledge of EPIC dispensing system
  • Knowledge of stock control systems
Skills and competencies
Essential
  • Be able to provide and receive routine factual information to inform work colleagues, patients/carer's that may require tact and persuasion, where there may be barriers to understanding
  • Be able to communicate effectively in both written and verbal formats with staff and patients
  • Be able to plan and organise straightforward activities
  • Be able to organise the supervision of trainees
  • To possess highly developed physical skills in relation to accuracy
  • To have basic keyboard and computer skills (word processing, spreadsheet, report generation and presentations)
  • Be able to sit for data input and stand for dispensing
  • Be able to concentrate for extended periods with a predictable work pattern
  • Be methodical in approach
  • Be able to work in a busy demand-led service with occasional exposure to verbal aggression from patients
  • Able to participate in 7 day working service as well as Bank Holiday Service

Skills Required

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Job Detail

  • Job Id
    JD4346006
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £30,546-32,207 per year
  • Employment Status
    Full Time
  • Job Location
    Denmark Hill, South East London, United Kingdom
  • Education
    Not mentioned