Job Description

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Senior Associate Mortgage - Mandarin Speaking, you will be responsible to assist in marketing, loan, mortgage and sales delivery of products and services offered by the Bank. You will be also undertaking operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

Be responsible for customer inquiries Implement customer contact strategy Identify potential opportunities of sales and implement marketing strategies Develop long term relationships with customers Assist in on-going CDD review Conduct and maintain KYC compliance requirements Update and maintain accurate client/credit files Assist and conduct overall structured sales interviews, identify customer needs and ensure customers are offered products and services to suit their requirements Provide excellent customer service Process new accounts and mortgage applications, closure of accounts, change of customers' information Maintain customer relationship and cross-selling relevant products and services Promote the Bank's products in the target local business and commercial markets Support with MI reporting and KPI tracking related work Ensure all activities meet the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times Support with system testing and maintenance Act as coordinator for projects with the second line of defence (2LoD) and third line of defence (3LoD)

Requirements

Degree educated in Finance, Economics or Accounting CeMAP Qualification is required Experience in Marketing or Banking is preferred Knowledge of Retail Banking Products and processes is preferred Commercial awareness Good problem solving skills Good analytical skills Attention to details Highly organised Proficient in MS Office (Word, Excel and PowerPoint) Team player Excellent English and Mandarin communication skills

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.