Job Description

JOB TITLE: Senior Associate, Payment Resolutions

JOB LOCATION: Belfast

TERMS: Permanent (hybrid working)

THE JOB

This role is for someone who is looking to make a real investment in their career. Reporting to the Payment Resolutions Manager, and working alongside the Billing team, they will be required to follow debt recovery and prevention procedures to minimise bad debt. Every customer situation is different, and the role will require a high degree of adaptability, sensitivity towards consumers, balanced with an ability to negotiate and reduce arrears. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.

WHAT WILL YOU BE DOING?

Managing customer cases referred from Sales / Customer Services Working with internal departments to resolve complex accounts issues & disputes blocking payment Chasing overdue payments via telephone, email and text Negotiating payment plans and managing through to completion Managing customer debt with sensitivity and in line with vulnerable customer policy and Ofcom regulations Processing payment and management of allocations Administering financial transactions accurately Managing Direct Debits & following up on cancellations / failures Producing & analysing reports for customer specific collections activities Assist the billing team with administrative tasks when required Maintaining accurate records, data integrity within the systems, and maintain full compliance with data protection regulations.

WHAT WILL YOU BRING?

At least two year's recent experience in a Credit Control position managing residential and commercial customers Proven experience in dealing with complex customer account queries Proficiency in Microsoft Office, particularly Excel Strong analytical and numerical skills Patience, resilience, and the ability to remain calm in demanding situations Ability to adapt to new systems Manage changing priorities within tight deadlines while ensuring quality output Exemplary listening and negotiation skills Confidence to assert yourself in a professional manner.

IS FIBRUS FOR ME?

At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People 'We invest in People' standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

HOW TO APPLY

To apply to join the Fibrus Group, please do so online and our recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

At Fibrus Limited, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment.

Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave Company pension On-site parking Referral programme Sick pay Work from home
Work Location: Hybrid remote in Belfast BT3 9JA