Job Description

We are the world's largest university press. That means we serve the academic community as no other publisher can. We work in partnership with institutions and learned societies to bring a world of knowledge to the fingertips of students and researchers worldwide.
The goal is impact. Together with our academic communities, we curate and seamlessly connect together the ideas that push their fields forward, so they can learn from them, add to them, and continue a virtuous cycle of scholarship.
And because we are a part of the academic community and guided in everything we do by our mission, we re-invest in our people, our publishing, and the world-leading research institution of which we are part.
About the Role
The Senior Author Specialist ensures outstanding support for authors and journal stakeholders is provided during the post-publication corrections process. This involves resolving and routing queries, monitoring team performance, reducing backlogs, and driving continuous improvement in processes and documentation. You will act as the team's internal spokesperson, escalating issues appropriately, maintaining high standards of author service, and providing training, mentoring, and guidance to new and existing staff to ensure consistency, efficiency, and quality across the team.
Duties of the role will include:

• Respond to queries from authors and other journal stakeholders within agreed timeframes, providing guidance and resolution of issues in a timely and professional manner.
• Manage the process of post-publication correction of journal articles according to OUP and wider industry policies and standards. Relay queries to the appropriate internal teams for resolution or feedback.
• Analyse and act on feedback, following up with authors and other journal stakeholders directly where appropriate and making recommendations to the relevant internal teams.
• Monitor and report on the number of emails raised and resolved by OUP's post-publication corrections team, taking steps to reduce any backlogs and ensure that all requests are managed in accordance with agreed timeframes.
• Create and maintain appropriate documentation to support consistent and accurate communication to authors and other journal stakeholders on issues relating to post publication correction.
• Collaborate with other internal teams and stakeholders to achieve department and business goals and to ensure high-level of author service during the correction process.
• Lead, participate in, or initiate projects that support OUP's broader Trust & Integrity objectives. Report on project progress and performance to key internal stakeholders including (but not limited to) Senior Leadership Team, Editorial Leadership, and the OUP Ethics team.
• Manage effective communication within the team and with other internal teams to ensure that good working relationships are maintained and development opportunities maximized.
• Train, mentor, coach or advise new and existing staff, both in general and with specific reference to author support, to ensure they comprehend policies, procedures and new developments, while reviewing and suggesting improvements to current training program.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.
About You
Essential:

• Experience in a publishing environment, including the management of new, sensitive, or significantly complex work.
• Understanding of Publishing Ethics and in policies relating to post-publication correction.
• Excellent communication skills.
• Good organizational skills.
• Superior negotiation and influencing skills.
• Ability to work independently, handle multiple projects simultaneously, and work to tight deadlines.
• Ability to work in a team.
• Ability to learn quickly and work flexibly with varied software.
• Good IT skills.

Desirable:

• Experience in journals editorial, production, and/or customer service.
• Experience with customer communication platforms ().
• Advanced computer skills.

Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of a discretionary annual payment.
Please see our Rewards and Recognition page for more information.
Queries
Please contact with any queries relating to this role.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Skills Required