Job Description

Job Title: Senior Billing Specialist (Telecoms / IT)

Location: Glasgow (Hybrid - 3 days in the office)

Salary: 35,000 - 40,000

Contract type: Permanent

About the role

We have a newly created role in a growing team for a Senior Billing Specialist, known internally as a Senior Billing Analyst.


The purpose of this role is to ensure that our customers receive accurate invoices and reports within a timely manner. Our aim is to provide support across various departments in relation to customer invoices and reports and to ensure the information we provide is accurate and customer friendly. The role will ensure that we support the business's purpose and values by working well as a team to achieve the best outcome for the organisation and for our customers.

You will be responsible for building new tariffs, testing products and billing system functionality, helping the business understand changes and movements in billing.


Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What you'll do

Billing integrity checks



Responsible for running test bills and rating reports to ensure accurate billing of new products and tariffs on 1st customer bill. Liaising with suppliers and billing provider to ensure the smooth running of daily and monthly tasks. Management of tickets within billing ticket queue Housekeeping tasks to ensure complete preparation for the bill run.




Billing Process



Play key role in end-to-end billing process, ensuring accuracy and timeliness.
o Investigate and resolve complex billing queries or discrepancies.
Collaboration with other departments to ensure billing completeness and accuracy. Management of bill run process document and ensuring it is up to date and relevant.




Reporting & Analysis



Create and manage the monthly billing report. Analyse billing data to identify trends, risks and opportunities for process improvement. Monthly network reporting. Preparing and presenting analytical customer reports


Project Work



Creating new & bespoke mobile tariffs Assist in the introduction of new products and services to ensure that they are operationally supported ready for go-live date.

Requirements

What we are looking for?

Essential:





Proven experience in a billing or revenue operations role At least 3 years of telecoms or IT billing experience Strong Microsoft Excel skills including pivot tables and vlookups Demonstrates understanding of call data records. Outstanding attention to detail and accuracy. Excellent communication ability Teamwork skills Experienced in using data analytical tools and building report based on user requirements Organisational and time management skills Ability to work independently and to deadlines.



Desirable:



Good SQL querying skills Experience with Power BI

Benefits

Who are we?

Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.


As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.


To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.


In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for Aro?

At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us! Health Club and Wellbeing Scheme Aro Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.