Job Description

Legacie are currently recruiting for an experienced Senior Block Manager to join the team.
If you are looking for that next opportunity and want to be part of one of the largest privately owned yet still growing developers then we would love to hear from you.

Purpose of role

Lead and manage the Block Management team responsible for leasehold residential blocks, ensuring all properties are safe, compliant, well-maintained, and services are delivered in compliance with leases, legislation, and budgets. Act as senior escalation point and client liaison to drive service quality, operational excellence and oversee smooth mobilisation of new developments into management.

Key responsibilities

Lead and line manage a team of Block Managers, providing coaching, objective setting, performance reviews, and professional development aligned with industry standards. Oversee service delivery across the Block Management portfolio, including site inspections, statutory compliance (fire safety, FRA/EWS1, asbestos, lifts), major works coordination, and tenant engagement. Lead, support, and oversee Block Managers on the mobilisation of new developments, ensuring all mobilisation actions--such as asset gathering, contract setup, compliance checks, and resident engagement--are completed timely and to a high standard. Act as senior escalation point for leaseholder, freeholder, and contractor issues that Block Managers cannot resolve. Maintain relationships with key clients, attend board meetings and AGMs, and present management and financial reports. Oversee annual service charge budgeting and financial performance across all blocks, ensuring budgets are robust and recovered. Ensure statutory compliance and health & safety requirements are fully met, escalating risks and implementing corrective actions. Implement and monitor standard operating procedures, KPIs, and audits to maintain operational quality and data integrity. Lead process improvement projects to improve efficiency, consistency, and customer experience.

Experience, skills and qualifications

Extensive experience in residential block or estate management with solid technical knowledge of leases, service charges, landlord and tenant legislation. Proven leadership experience managing Block Managers or equivalent teams, with strong coaching and performance management skills. Direct experience or strong understanding of mobilisation of new residential developments into block management portfolios. Professional qualifications preferred (IRPM, RICS or equivalent) or commitment to achieve. Excellent communication, stakeholder management, and reporting skills. Highly organised, able to manage multiple priorities and complex budgets. Proficient with property management systems and MS Office.

Benefits

25 days holiday plus bank holiday Birthday day off Pension Medi cash Death in service Cycle to work scheme If you are interested in this role please apply on line and a member of the recruitment team will be in touch to discuss further.
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Experience:

Senior block manager: 4 years (preferred) Property : 5 years (preferred)
Licence/Certification:

IRPM / RICS / (preferred)
Work Location: In person