Job Description

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Description

MAPP is the UK's leading specialist in commercial property and asset management, with over 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!###

Title, Team and Role Summary

Title : Senior Building Manager

Team : The Rowe - London

Who Does This Role Report Into? Regional Director - Parks

Role Summary / Purpose and Scope

Overseeing day to day running of The Rowe, London. This is a 170,000 sq ft Grade A office building with ground floor cafe, retail unit and 8,000 sq ft communal garden

High levels of Client Engagement and Customer services required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Key Performance Areas

1. Service Delivery
2. Client / Tenant Relationship
3. Reporting and Control
4. Responsiveness and Problem Solving
5. People Management and Development (including service providers)
6. Values and Behaviour###

Skills, Knowledge and Values

Skills (People & Technical)

Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers asappropriate. Budget setting, management and reconciliation Occupier management Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures Working closely with the FM team to ensure cost recovery and central budgets are effectively managed. Work closely with surveying colleagues and central support functions to ensure client strategy is executed Develop rapport with occupiers and look at ways of occupier engagement through placemaking opportunities and events in close liaison with the Occupier Services team where required. Attention to detail and high levels of occupier engagement and customer service will be required Able to use own initiative Effective PC skills, including working knowledge of Microsoft packages Proactive, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn


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Experience and Salary

Level of Experience / Certifications:

3 years experience of working in a similar role IOSH essential, NEBOSH desirable Riskwise (H&S compliance systems) Proactis system Building Management/Contractor management Time management Management of Tenant fit out/warranty works Excellent organisational skills Strong interpersonal skills, capable of communicating at various levels Effective PC skills, including working knowledge of Microsoft packages

Working Hours:

9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)

65,000 - 75,000

per annum, depending on experience.###

About MAPP

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.