Job Description

Role Overview:

Based in our Bristol office, this role sits within Transformation and Operations where you will be working with stakeholders across the firm, including Directors and Partners to embed a culture of high-quality operational change delivery. The Senior Business Analyst will be supporting in driving the maturity of the firm's business analysis capability, bridging the gap between business needs and technical, strategic or operational solutions whilst delivering comprehensive analysis and insights across technological, strategic and operational programmes. The role will lead on the most complex initiatives, whilst also providing coaching and hands on support to the team, ensuring robust standards and consistent approaches.

Key Responsibilities:

Quickly build the necessary trust, credibility and relationships with internal and external stakeholders. Work in partnership with the Change Managers and stakeholders to develop a deep understanding of the reason for change, leading discussions to draw out the true requirements, challenging where necessary to arrive at an agreed optimum change solution. Collaborate with both the wider Transformation and Operations teams, and further stakeholders across the firm, to ensure alignment and consideration of the team's activities within project plans. Lead on the most complex initiatives, from inception through to post Go Live activity, including gathering robust requirements, translating them to clear and concise user stories, creating testing strategies with supporting scripts, plans and scenarios and supporting how change is embedded post Go Live. Adhere to the governance and frameworks, maintaining effective communication with stakeholders and escalating risks with appropriate mitigation solutions whenever encountered. Ensure all materials, approaches and deliveries are aligned to the firm's values, tone of voice and professional standards. Responsible for the business analyst elements during the full project lifecycle, which, as required, will include being onsite at our UK offices during critical phases. Implement tools and techniques to encourage, reinforce and measure desired behaviours. Be a model for high quality business analysis across the firm, develop, lead and implement initiatives and plans in line with the firm's Operational Change Playbook.

Skills and Experience

Deep experience in leading all core business analytics activity successfully in a senior management role; including facilitating workshops, user story creation, process mapping, UAT and benefits definition. Experience covering a variety of business analysis techniques across technological, strategic and operational programmes with explicit experience translating specifications and requirements between business and technical teams. Strong influencing and dynamic interpersonal skills. Ability to be comfortable with ambiguity and able to challenge the status quo confidently. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Experience in supporting multiple complex, cross organisational projects at one time. Experience of successfully engaging and managing stakeholders at all levels across an organisation, including those who are not early adopters. Demonstrable understanding of adapting style and approach to align to the required change. Excellent communication, workshop facilitation and interpersonal skills. Ability to think creatively and strategically and see the big picture. Excellent workload management and prioritisation skills. Commercial awareness. Managers, Project Managers, software developers and Test Managers

Your Team

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As a forward-thinking law firm, change is a fundamental part of our TLT world. We have a dedicated team of project managers, business analysts, change managers and trainers to help us adapt and evolve in a seamless and effective way. This approach identifies efficiencies and commercial benefits for TLT while ensuring compliance with client and regulatory requirements. Providing end-to-end support on all major and complex projects, the team deliver remediation, client requests, operational changes, transformation and innovation projects and programmes.

About TLT

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Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.


Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

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We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.


At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.


TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.


We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com