Job Description

External Role. 23 Month Fixed Term Contract. Leeds or London based.


Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector. With our people at our centre, Technology enables the Bank of England to deliver its mission by providing a diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that's constantly evolving, just like our industry.


The world of payments is changing rapidly. New innovative technologies are being developed to meet the changing needs, but these can give rise to new threats to users of the payments system, and to the stability of that system. This means that we need ever stronger protections and more resilient infrastructure.


We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.

Background

The Real Time Gross Settlement service (RTGS) and CHAPS, the wholesale payment service, are key to the UK's economy. Over 775 billion is settled each day across this critical national infrastructure.


In April 2025 we launched the renewed RTGS service, enhancing resilience, improving user functionality, strengthening our end-to-end risk management, creating wider interoperability and enabling greater access.


The success of the Renewal Programme's delivery approach set us up for our current ways of working. We have embedded a Product Management approach to continually improve the renewed RTGS service, using agile techniques and a customer centric approach that supports innovation a delivers value to our stakeholders. We also continue to deliver innovating changes through our Future Roadmap team, who are focussed on large scale changes for new products and services.

Role and responsibilities

This role reports into the RTGS Lead Business Analyst in the Technology Strategy and Architecture division with services provided by the role delivered in the RTGS Technology Domain.


The role will be focused on applying Business Analysis skills to all proposed changes to the RTGS applications. A key aspect of the role is to work with product owners, project managers, business teams and technology teams to help them define and shape the future roadmap for RTGS over a multi-year horizon. This will also require being clear on where the technology choices are unique to the RTGS agenda and where it should align with the Bank's wider architectural direction or controls.


The Business Analyst will work in partnership with the business to help understand, analyse, and document technology and business operating and change needs, and to apply business change expertise to enable the business to achieve their outcomes. The domain is diverse and complex so a variety of skills are required from this role, including but not restricted to, understanding the business operating model, understanding how changes to the operating model will impact organisational business processes, managing the requirements lifecycle for data and systems implementations, developing strong links between the Payments Directorate and other parts of the business including Technology.


This role requires confidence, analytical ability, and effective communication skills. You will need to influence managers and colleagues and facilitate the development of technology enabled strategies and investments with the business.

Key responsibilities: -

Responsible for working with the wider Technology Strategy & Architecture (TSA) teams to ensure that standard tools and findings are being shared with TSA. Produce detailed As-is to To-be documentation - clearly mapping and articulating the changes occurring across Tasks, Roles, Skills and Structure. Impact analysis on changing business processes and structures, to help highlight the severity or nature of change to the operations. Ensure all business analysis outcomes are completed in accordance with pre-defined high-level processes, practices and procedures. To encourage and promote a culture of continuous improvement. Engagement and management of multiple stakeholders to support the delivery of all products, working within the overall strategy and to Bank standards. Designing and maintaining analytical artefacts that support the TSA division, including detailed documents that explain how the future will compare to the present to colleagues and systems. Participating and contributing to current and future design governance processes and boards. Representing RTGS in any discussion with colleagues from TSA to both advise and support the development of its services and architectural practices. Participate with and contribute to the BA Community of practice through attending meetings and sharing knowledge, experience and techniques.

Essential criteria:

Strong exposure to analysing, creating and accurately detailing business and solution requirements using business process models, use cases and data models. Ability to develop a deep technical understanding of multiple value streams across the RTGS environment. Highly collaborative personality and team working skills to facilitate engagement with colleagues such as Product Owners, Architects, security consultants, Technology domain leads etc. Excellent stakeholder management at all levels both internally and externally. A proactive problem solver with the ability to exercise independent judgement and strong influencing skills, knowing when to act on any key issues that require support from the leadership team. Ability to influence business direction and translate associated business plans and requirements into supporting RTGS and broader enterprise strategies and other direction-setting artefacts. Ability to regularly demonstrate best practice, articulating options, and any trade-offs to Business leaders. This to meet their needs and communicate the art of the possible where appropriate. Ability to understand and assess the difference between small, medium and large changes - providing assurance and controls on planned changes. Ability to build effective networks to drive credibility. Comfortable switching between product and project delivery methodologies.

Desirable criteria:

Educated to degree level ISEB / BCS BA Diploma certified, IIBA certification (e.g. CBAP) or equivalent. Ability to think critically, to develop long term strategies and target and transitional states, and to advocate those directions with business partners. Ability to effectively support a breadth of partners and demonstrate understanding of their expectations. A sound general knowledge of IT and technology solutions and paradigms, and to speak to the appropriateness or otherwise of their use in varying contexts. A good understanding of the relevant legislation and compliance for the domain. Experience of Agile analysis and delivery frameworks and methodologies, for example Safe. Experience of working in a Product delivery model. Ability to scenario plan, both formally and informally, to anticipate problems, issues and identify mitigating paths and solutions. Ability to self-manage and self-motivate. Experience of working in the payments industry. A desire to shape new and existing products, influencing decision makers through insights and analysis.
The Bank values diversity and inclusion - we want to reflect the society we serve better; we want the best people to work for us and we want our workplace to be inclusive. We value all forms of diversity, including but not limited to age, disability, ethnicity, gender, gender identity, race, religion and sexual orientation. One way we support diversity and inclusion is through our staff run networks.


We are fully committed to having a diverse and inclusive working environment and are open to considering how the role might be carried out with flexible working. This role is therefore open to job shares, flexible and part time working patterns.


As part of our commitment to expand our presence across the UK, this role can be based in either our London or Leeds office. Should you wish to work from one of our hubs (Cardiff/Newcastle/Glasgow/Belfast), you will need to confirm that this is possible with the hiring manager before applying.


Where a role can be carried out from home, we are working towards colleagues spending at least half of their time in the office, so that we can all benefit from working together in person, while maintaining the flexibility offered by home working. We expect colleagues to spend a minimum of 40% of their working time in the office per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them and their team.


We are also committed to making adjustments for candidates and employees where possible and have partnered with external expert organisations to support us in this. We are a member of the Disability Confident Scheme

IMPORTANT: For those who wish to apply under the Disability Confident Scheme and indicate whether you wish for all existing and future applications to be made under this scheme, please navigate to OBS and Under Me > Document Records > Add > Disability Confident Scheme and select yes/no.

We anonymise applications so hiring managers will not be able to see your personal information when reviewing your submission, including your CV.

IMPORTANT - Please firstly complete your profile in OBS. There is a pop up reminder before applying to 'review skills and qualifications', so please do this first, then fully complete the application form questions as requested. Any incomplete submissions may not be reviewed.

For further information or an informal discussion on the role, please contact phil.smith@bankofengland.co.uk


This role closes on Wednesday 26th November at 11.59pm


The 'Reference Point Group' for this role is Scale F. Further information can be found here - Understanding the Bank's approach to pay (sharepoint.com)


Please apply online, ensuring that you stop and complete your profile in OBS, then answer the application questions, complete the work history and submit your CV and most recent Performance Review/PRS (note: PRS is optional).