Job Description

Senior Business Support Administrator

This is a fantastic opportunity for a skilled Business Support Administrator with experience of business operations to join our growing company and play a pivotal role in FourNet's Operations team. Reporting directly into the COO, this role is perfect for someone who has knowledge of Management Information, financial forecasting, budgeting and reporting. You'll also need strong stakeholder management and desire to roll your sleeves up and get stuck in.

Key Responsibilities

Budget Management & Financial Control

Oversee and manage the platform budget, ensuring effective cost control and accurate tracking of actual vs. planned expenditure. Coordinate contract renewals, subscription management, and vendor agreements to optimise spend. Review and approve purchase orders, ensuring alignment with internal financial policies. Provide financial forecasting, variance analysis, and risk assessments to inform decision-making. Collaborate with finance teams to ensure timely and accurate financial reporting.
Management Information (MI) & Reporting

Design, produce, and maintain management information reports to deliver actionable insights to the COO and operational leads. Conduct data analysis to identify trends, operational efficiencies, and areas for improvement. Ensure data accuracy and integrity across all reporting outputs. Present complex findings in a clear and digestible format to senior stakeholders.
Operational & Administrative Support

Provide high-level administrative support to the Operational Leadership Team. Manage schedules, meetings, and calendar coordination across departments. Prepare, format, and proofread reports, correspondence, and documentation. Support onboarding activities including IT/equipment setup and staff documentation. Lead or contribute to operational improvement projects and process streamlining initiatives. Liaise with internal teams and external partners to support smooth business operations.
Person Specification

Essential Skills & Experience

Minimum 3 years' experience in a senior administrative or business operations role. Strong written and verbal communication skills. High proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). Experience working with CRM platforms, ideally Salesforce. Proven organisational and time-management skills with the ability to manage competing priorities. Demonstrated ability to manage budgets and perform cost control activities. Proficient in developing MI reports, analysing data, and presenting insights. Strong understanding of financial processes including purchase order workflows. Excellent stakeholder management and cross-team collaboration skills. Meticulous attention to detail and commitment to data accuracy.
Key Attributes

Highly organised and methodical approach to work. Analytical thinker, confident using data to inform decisions. Proactive, self-motivated, and solutions-focused. Able to work independently while contributing to team objectives.
Desirable

Working knowledge of Certinia (Formerly Financial Force) PSA and/or ERP. Exposure to project coordination or process improvement initiatives.
Qualifications

Minimum GCSEs (or equivalent) in English and Maths. Business Administration qualification (e.g. NVQ Level 3+, BTEC, HNC) preferred. A relevant degree or professional certification is an advantage.
Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Referral programme Work from home
Language:

English (preferred)
Work Location: In person