Job Description

Certificate of Sponsorship Available

Job Purpose:

The Senior Care Assistant / Team Leader is responsible for delivering high-quality care to clients in their homes and providing leadership and support to the care team. This role involves both office-based administrative duties and fieldwork, ensuring that clients receive personalised, effective and compassionate care.

Key Responsibilities:

1. Client Care:
- Provide personal care and support to clients, including assistance with daily living activities such as bathing, dressing and meal preparation.
- Support clients with specialist needs, such as stoma or catheter care, promoting their mental, physical and emotional well-being.
- Assist clients with household tasks, including cleaning, bed-making and managing refuse, to maintain a safe and comfortable living environment.

2. Team Leadership:
- Support and mentor care workers in providing practical assistance to service users, ensuring adherence to care plans and company policies.
- Conduct assessments and sign off on new care workers' shadowing rotas, ensuring they are adequately prepared for their roles.
- Act as a point of contact for care workers, providing guidance and addressing any concerns or issues that arise during service delivery.

3. Administrative Duties:
- Participate in the recruitment, induction, training and supervision of care staff, ensuring they are equipped to deliver high-quality care.
- Maintain accurate and up-to-date client records, including care plans and risk assessments, ensuring compliance with data protection regulations.
- Assist in the development and implementation of policies and procedures to improve service delivery and ensure compliance with regulatory standards.

4. Quality Assurance:
- Conduct regular field visits to monitor care delivery, ensuring that care plans are followed and clients' needs are met effectively.
- Participate in quality assurance activities, including audits and service evaluations, to identify areas for improvement.
- Implement and monitor health and safety policies and procedures, ensuring a safe working environment for staff and clients.

5. Communication and Liaison:
- Maintain effective communication with clients, families, care staff and external agencies, ensuring a coordinated approach to care delivery.
- Liaise with healthcare professionals to coordinate client care, ensuring that all aspects of clients' health and well-being are addressed.
- Represent the company in a professional manner at all times, upholding the organisation's values and promoting its services.

Qualifications and Experience:

- At least two years of experience in a senior support role within domiciliary care.
- NVQ Level 3 in Health and Social Care or equivalent.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal abilities.
- Proficiency in computer applications, including care management software.
- Full driving license and access to a vehicle.

Personal Attributes:

- Dedication and commitment to high-quality care.
- Ability to work under pressure and manage time effectively.
- Empathy and understanding towards clients and staff.
- Flexibility and reliability.
- Problem-solving skills and the ability to handle emergencies calmly.

Working Conditions:

The role requires a combination of office-based work and field visits. The Senior Care Assistant may need to participate in an on-call rota to support care staff outside of regular working hours.

Job Types: Full-time, Part-time, Permanent

Pay: 13.50 per hour

Expected hours: 40 per week