Job Description

Job Purpose

The Senior supports the Home Manager in the overall running of the residential home, ensuring high-quality care and compliance with regulatory standards. The role involves leading and managing staff, overseeing day-to-day operations, and maintaining a safe, supportive environment for residents.

Key Responsibilities:

1. Leadership & Staff Management:

Support and deputise for the Home Manager in their absence. Supervise and mentor staff, ensuring high performance. Assist with recruitment, training, and staff development. Maintain and audit staff HR files Conduct regular team meetings and staff appraisals.

2. Resident Care & Wellbeing:

o Ensure residents receive person-centred care in line with their care plans.

o Monitor and improve care standards to enhance residents' quality of life.

o Build positive relationships with residents and their families.

o Address residents' complaints or concerns promptly

.

o Support with family meetings and reviews.

3. Compliance & Quality Assurance:

Ensure compliance with CQC (Care Quality Commission) regulations. Ensure compliance with local authorities and external agencies. Maintain accurate care records, risk assessments, and incident reports. Implement and monitor policies, procedures, and safeguarding protocols. Conduct internal QA audits and support inspections. Monitor the quality of care being provided through spot checks, and feedback from Resident's and families.

4. Operational & Financial Management:

Ensure adequate staffing levels for safe care delivery. Oversee stock management (medications, PPE, supplies). Maintain health & safety standards across the home.

5. Communication & Stakeholder Engagement:

Liaise with external healthcare professionals and local authorities. Work closely with the Home Manager to ensure the service meets its contractual obligations and performance targets. Promote a positive image of the home within the community. Attend management meetings and provide updates to senior leadership.

Skills, Experience, and Qualifications

Required Skills

: Strong leadership and team management skills, with experience in supervising or managing staff. Excellent communication and interpersonal skills, with the ability to build relationships with Resident's, families, and professionals. Knowledge of person-centred care, safeguarding, and relevant legislation (e.g., the Mental Capacity Act, Health & Safety). Ability to work flexibly, manage multiple priorities, and respond to the changing needs of the service.

Desirable Experience

: Previous experience working in a Residential care or with individuals with complex needs, physical impairments or mental health conditions. Experience in conducting risk assessments and developing care plans. Proven track record in handling incidents and crisis situations.

Qualifications

: NVQ Level 3 in Health and Social Care (or equivalent) - Required. NVQ Level 5 in Leadership and Management (or willingness to work towards) - Desirable. Relevant training in safeguarding, medication administration, first aid, and relevant conditions

Personal Attributes

Compassionate, empathetic, and committed to improving the quality of life for individuals with support needs. Strong organisational skills and attention to detail, with the ability to work autonomously and as part of a team. The personal drive to meet deadlines Proactive and solution-oriented, with a positive attitude toward challenges.

Key Performance Indicators (KPIs)

1. Resident Care & Satisfaction

:

90%+ resident satisfaction in surveys. Zero unresolved complaints within agreed timeframes. 100% compliance with personalised care plans.

2. Staff Performance & Retention:

Less than 10% annual staff turnover. 95%+ compliance with training and development plans. 100% completion of staff supervisions on time.

3. Compliance & Safety:

Zero major non-compliance issues in CQC audits. 100% adherence to health & safety policies. All incidents and safeguarding concerns reported and resolved within set timeframes.

4. Financial & Operational Efficiency:

100% medication stock compliance (no shortages or errors). Adequate staffing levels maintained 95% of the time.

5. Leadership & Continuous Improvement:

Implementation of at least 2 improvement initiatives per year. 100% participation in management meetings and decision-making.
Job Type: Full-time

Pay: From 13.00 per hour

Expected hours: 36 - 48 per week

Benefits:

Company pension On-site parking
Schedule:

12 hour shift
Work Location: In person

Application deadline: 01/06/2025
Reference ID: STASL2025
Expected start date: 01/06/2025