Job Description

Chris Murray is looking to recruit an experienced caseworker to join his team and manage the office's casework output and processes.

The successful candidate will be a proven problem solver with a high level of written and verbal communication. Existing experience within a casework environment would be an advantage and what is essential is the ability to deal with high volumes of correspondence combined with a genuine concern for the lives of the constituents.

Good IT skills are also essential.

The key responsibilities are as follows:

Assist with surgeries and other meetings and follow up as appropriate

Ensure all cases are logged; monitor progress and ensure all identified actions are taken

Ensure records are kept and information managed confidentially and in line with data protection legislation

Exercise a level of autonomy in reaching decisions on cases based on the evidence

Gather relevant information to resolve or progress cases

Liaise with Government agencies, voluntary sector and others to resolve constituency matters

Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner

Respond professionally, sensitively, confidentially and with integrity to routine correspondence and enquiries by email, telephone, social media and face to face from constituents, the media, lobbyists and pressure groups

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members' Staff Verification Office (MSVO). See Members' Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

Job Type: Full-time

Pay: 27,000.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Sick pay
Work Location: In person