Job Description

Role Title

Senior Category Manager

Date

31/03/2023

Reports to Title

Head of Category Management

Version

V1

Location

Hybrid working - home / office, with travel as required

Hours of Work

40 hours / week, typically Monday - Friday - some flexibility may be required

The Company

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. They set out with one goal - to make a positive change in the facilities management industry.



The Haugheys founded the business on the values of collaboration and transparency, replacing client / contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business, and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across the UK, Europe, Australia, North America, and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets. Amongst others, key clients within the UK include Asda, Marks and Spencer, and BP.



Now more than three decades into its story, City remains rooted in the core values established by Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.



We are passionate about our values. This is how we do business.

We make things happen We strive to improve We act as One City We show we care We be our best

Job Purpose:

The Senior Category Manager will be responsible for the management of City Groups' (UK & Ireland) supplier relationships, this includes all PPM and reactive suppliers within City customer contracts, category management ensuring strategies are delivered and savings met in line with the business objectives across the Supply Chain.



The Senior Category Manager will be strategically minded and will lead in the development and implementation of procurement strategies ensuring cost efficiency, quality and supplier reliability. The role involves managing supplier relationships, managing a team, negotiating contracts and collaborating with internal stakeholders to meet City and our Client's objectives.



You will work within the category management team leading a team and report to the Head of Procurement. This role will also require a high level of collaboration with our internal operations, supplier and compliance teams to ensure that the overall strategy for end-to-end supplier management is being delivered.



You will create strong oversight and assurance processes and use data driven insight to give a view across the supply chain You will use this to monitor any emerging issues and risks in relation to supplier performance, spend, category management, legal or regulatory compliance, due diligence, or financial control.



A key requirement of the role will be to drive City's category strategy management improvement programme, owning supplier spend, stakeholder relationships, facilitating SRMS, communicating and embedding new governance in line with procurement best practice to enable the Group to consistently measure and manage supplier performance, spend and risk according to the materiality of the relationship and the services delivered.

Key Accountabilities:

Manage supplier relationships and contract delivery for allocated suppliers Build strong engagement and trust with City's customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance Lead the category strategy programme. Support and oversee a regular supplier audit regime to assure City and its customers of suppliers' compliance regarding health and safety, and other key compliance aspects Work with customers/ internal City team to set annual budgets and ensure alignment with all stakeholders to support and deliver a schedule of services in line with budget Supporting financial control by reviewing actual spend versus budget monthly, ensuring that any overruns are challenged by the team. Work with finance team to resolve any supplier payment or accounting issues. Build strong relationships with internal City stakeholders Carry out in-store visits and key supplier visits when required. Work with wider asset & compliance team and finance team to manage all budgets within target, optimising the best value and where possible at the lowest cost, without compromising service (where required) Review management information to ensure delivery of customer KPI's/SLA's and statutory obligations meet or exceed requirements Lead along with the team regular monthly supplier service reviews with allocated suppliers. Support with supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client. Manage all material breaches or escalations to the Head of Supplier Management and the Head of Procurement. Ensure the effective implementation of escalation and critical incident management processes to protect service delivery. Lead and manage performance improvement plans within the supply chain. Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards. Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers. Lead and support with the strategic supplier management programme to ensure full integration with performance management programs across all suppliers. Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice. Ensure alignment with the wider business and operational teams to embed a one city approach when dealing with suppliers Manage the overall delivery of objectives in accordance with the business strategy. Driving a category led approach across the team ensuring best practises, tenders, auctions, e-auctions, evaluation, analysis and risk are accounted for in the end to end tender process

Financial Responsibilities:

The Senior Category Manager will work with the wider procurement team ensuring contract charges are accurate and aligned to the services delivered. In addition, the Senior Category Managers will work with finance and the wider City team to lead and deliver savings, review over or under spend, supporting preparation of budgets where required.


The Senior Category Manager will also be expected to positively impact the P&L of the company through the delivery in contract savings.

People Responsibilities:

The Senior Category Manager will have direct reports and will be expected to collaborate positively with a wide group of stakeholders including the client, wider procurement team and field operations.

Knowledge, Skills, and Abilities:

Knowledge:

5 years' experience of working within a procurement or supplier management environment. CIPS qualification or equivalent is desired A working knowledge of the maintenance service within the FM industry is preferrable, with previous working knowledge of a multi-site contracted environment being desirable. Knowledge of retail and hospitality or customer service industry, preferred, but not essential Fully conversant with a range of sourcing strategies, contract negotiation and budget management

Skills:

Strong commercial and supplier management experience and capability Ability to collaborate with disparate teams Strategic and Procurement Process mindset Ability to build, nurture and grow relationships with suppliers and customers Credibility to deliver a successful SRM programme Strong analytical and problem-solving skills Ability to critically challenge

Understanding of contracts and the key service deliverables within contracts

Ability to build strong stakeholder relationships, influence and work with people at all levels across a diverse and complex business structure Excellent verbal and written communication skills to communicate persuasively and confidently at senior management level Ability to work comfortably in a fast-paced, changing and high-pressure environment Able to demonstrate a high level of strategic and commercial acumen. Create a Sourcing plan and execute Procurement end to end process execution, (business requirements analysis, market analysis, sourcing strategy, tender, negotiation, contract award, supplier management etc.) Drive Cost reduction & value improvement Lead and support on Supplier risk management Ensure Stakeholder satisfaction Lead and support Group strategy on Sustainability

Experience:

Experience of delivering a supplier strategy programme in a large organisation Substantial supplier and contract management experience in a senior role Experience in negotiation of significant supplier contracts Demonstrable experience in managing supplier relationships Experience in delivering change Excellent analytical skills and understanding of management information and the ability to evaluate and assess financial data to make informed decisions. Gravitas to build strong relationships with internal stakeholders, senior leaders, suppliers and customers Proven track record in educating stakeholders and gaining alignment to a supplier management framework Proven track record of managing supplier performance and resolving commercial and contractual issues Strong communication skills and ability to present confidently and credibly Experience in managing regional multi-site suppliers Strong PC literacy, with experience in extracting, collating, and presenting performance data Strong results focus, takes accountability for own performance and that of the team. Experience in managing financial budgets. Experience in managing a team, ensuring individual workplans and priorities are aligned at all times with the overall objectives and priorities of the department.

Behaviours:

We are progressive

We regularly communicate our targets and progress We encourage creativity & innovation We welcome challenge & challenge for better

We are tenacious

We focus on our ambitions We lead & empower others We are accountable & drive performance

We are City

We invest in our culture We live our values We collaborate & work together

We value people

We encourage & offer support We give thanks & praise every day We help our people grow

We inspire trust

We do what we say We act with integrity We are open & transparent

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.


The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.


Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.