Job Description

The Royal Albert Hall is recruiting for an experienced and conscientious Senior Catering and Hospitality Manager.

For over 150 years we have been fulfilling our vision of inspiring artists and audiences worldwide with the magic of the iconic Royal Albert Hall; creating life-enriching, unforgettable experiences for everyone. Catering and Hospitality income allows us to continue fulfilling our charitable aims along with building new relationships to enhance audience experience. The Hall is such a celebratory venue that the food and beverage offer is of paramount importance, and we work closely with our catering partner Rhubarb to deliver outstanding experiences as well as reflecting our mission in creating a space where all are welcomed.

Working alongside the Head of Partnership and Hospitality the role involves managing and overseeing the Hall's catering contractor, to ensure exceptional customer experience, adherence to health and safety standards, and maximum income.

The role will monitor service levels, KPIs, and audience interaction, while collaborating with internal teams to suggest improvements, manage budgets, and maintain relationships with contractors. As well as supporting the marketing and promotion of catering services, monitoring customer feedback, and conduct benchmarking to ensure competitive value.

Additionally, the role includes assisting in strategic decision-making and overseeing the catering aspect of hospitality packages.

This is an exciting opportunity for individuals wishing to further their career in the Catering and Hospitality sector at a world-class venue.

Please see the Recruitment Pack for more information about this role.

The closing date for all applications is 12pm on 21 July 2025. Applicants must be available for a first stage interview on the week commencing 28 July 2025. Second stage interviews will be held w/c 4 August 2025.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.

Job Types: Full-time, Permanent

Pay: 60,000.00 per year

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 21/07/2025
Reference ID: SCHM RAH