Job Description

Join SADA as a Senior Change Management Consultant!

Your Mission

As a Senior Change Management Consultant at SADA, you will be the primary point of contact for corporate and enterprise customers to lead them through envisioning, planning, and delivering user adoption, training, and change management consulting. You will work closely with clients, demonstrating functional and professional knowledge to ensure that the work products and deliverables are customized to a client's specific needs and held to industry standards leading to client satisfaction. You may support the sales team by meeting with Customers and reviewing SADA's change management methodology.



You will develop a reputation with Customers, as well as with SADA's Professional Services organization and with Google, for the quality of your work. You will lead client-facing change management and training discussions, demonstrating repeated successful delivery of Google Workspace projects. You will facilitate and participate in executive workshops and engage in strategic conversations with client leadership. You will bring your own unique expertise and successfully adopt SADA's existing change management methodologies. You will use your unique expertise to further develop SADA's methods or services, as appropriate.

Pathway to Success

You are obsessed with customer service and strive to do the right thing for our customers at every turn. You use your expertise to guide our customers through our change management methodology in order to drive successful change in their organizations. You support and coach your colleagues to do the same on their projects.



You are a natural leader and enjoy coaching team members and clients on best practices. You have your finger on the pulse of customer needs and take pride in helping them solve their real-world problems on Google Workspace.



You will be measured by a combination of (a) informal client and formal colleague feedback and (b) meeting quarterly goals collaboratively set by you and your manager.



As you continue to execute successfully, we will build a customized development plan together that leads you through the change management consultant or management growth tracks.

Expectations

Required Travel - up to 25-50% travel to customer sites.



Customer Facing - This is a very customer-facing role. You will usually interact with customers on a daily basis. You will participate on calls and facilitate remote and onsite customer training. You will also support sales demos and workshops, and must be able to demonstrate the benefits of using Google Workspace. You will be a member or lead of a project team that works collectively toward deploying Google Workspace.



Strategic Leadership in Change Management - You will lead change management initiatives for large and complex Customers, with a focus on Google Workspace transformations. This includes clearly defining overarching change strategies and timelines, conducting and planning stakeholder engagement, creating communication frameworks, and delivering scalable training architectures that suit the Client's specific needs.



Advanced Relationship Management - You will cultivate trust with, communicate progress to, and provide strategic guidance for C-Suite and executive Customer stakeholders, as well as internal stakeholders.



Complex Problem Anticipation and Resolution - You will proactively identify, analyze, and mitigate high-impact risks and intricate challenges within transformation programs.



Methodology and Service Innovation - You will participate in the continuous evolution and expansion of our change management methodologies, tools, and service offerings, ensuring we remain at the forefront of the industry.



Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date.

Job Requirements

Required Credentials:

Google Cloud Digital Leader OR Google Generative AI Leader certified, or able to complete both within the first 6 months of employment.

Required Qualifications:


A minimum of 3 years exposure to Google Workspace At least 5 years of change management experience At least 3 years external consulting experience At least 3 years training experience At least 3 years of experience interacting with and presenting to senior leaders Bachelor's Degree or equivalent experience Proven time management skills, remaining flexible in responding to changing client needs Strong analytical skills and good problem solving skills Excellent verbal and written communication skills Strong interpersonal and organizational skills Energetic and professional demeanor Able to work on and lead large, enterprise projects Able to work on large, remote project teams Able and willing to coach junior resources

Useful Qualifications:


A minimum of 1-3 years Google Workspace deployment experience Microsoft Office or Outlook change management experience is a plus ProSci, Kotter, or other change management certifications Experience managing technology migrations or implementations Experience managing multiple workstreams in a project or change management capacity Technology training experience Strong technical writing skills Data visualization skills Sales experience

About SADA An Insight company

Values:

We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer.



Hunger

Heart

Harmony

Work with the Best

: SADA has been the largest Google Cloud partner in North America since 2016 and, for the eighth year in a row, has been named a Google Global Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group and Inc. Magazine, and was recognized as a Niche Player in the 2023 Gartner Magic Quadrant(TM) for Public Cloud IT Transformation Services.

Benefits: Paid holidays, competitive and attractive compensation, performance-based bonuses, referral bonuses, private medical insurance, private dental insurance, life cover, income protection, pension match, professional development reimbursement, as well as Google-certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core:3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.


SADA is a remote-first company. Most roles are remote unless stated otherwise in the job description.