Job Description

Why join us?:

DWF are recruiting a claims adjuster to join the Casualty Claims team, the purpose of the role is to have responsibility for and progress a caseload to an effective and satisfactory conclusion for clients. It is important that we are ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement.



This role can be worked remotely or you can also work from one of our many DWF offices around the UK


Responsibilities:
To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes; Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards; To work flexibly in adjusting to changes in priority of workload; Awareness of relevant client strategies and ensure implementation on cases / projects; Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable; To research solutions to problems/issues on cases / projects to develop your own technical knowledge; To deliver revenue for the team through existing business activity and developing own professional network; Generate ideas for implementation which develop new ways of working and challenge the status quo; To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project; Full engagement in the Firm's Performance Review cycle; To support the training and development of more junior team members being a 'go to' subject matter expert; To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.

What will help you succeed in this role? :

Essential

Experience of/ within the specific Personal Injury and EL/PL legal field/ technical skills set required to undertake the role. A proven track record of success both in terms of financial results and client service. Ability to prioritise effectively and manage multiple tasks. Excellent attention to detail to be able to carefully analyse information. Ability to work well under pressure and to tight deadlines.

Desirable

Computer literate including proficient use of Microsoft Office. Excellent written and verbal communication skills.

What we offer?:

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.



Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.


About us:

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.