Job Description

We have a new role available for a Senior Property Claims Adjuster. This role will work within the London Property Claims team ensuring accurate assessment and proactive management of claims from the beginning to the end of their lifecycle. This should be carried out in accordance with the conditions of the cover, CHUBB Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.


You will be required to Independently handle a portfolio of technically complex and high value Commercial Property and Real Estate claims, within agreed pre-agreed authority limits. Specific experience in Real Estate claims would be highly beneficial.


We are looking for a team player, with a positive attitude and capable of working under pressure, to join the complex and high value claims team based in London.


Key Responsibilities:


Accurately assess and evaluate a high volume of technically complex UK, International and Multinational property and Real Estate claims Analyse and apply policy coverage accurately to all assigned claims. Ensure that all claims are adjusted in accordance with the applicable coverage in place. Ensure that claims presented are handled promptly, efficiently and within agreed service levels. Negotiate and settle claims proactively in accordance with Company guidelines and best practices Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled, or escalated, in a timely, accurate manner and in accordance with the agreed Complaints Policy and Procedures. Instruct, liaise with and manage external vendors. Monitor the quality and cost of their services, ensuring the required technical and applicable service standards are met Ensure personal adherence and continually maintain and update own knowledge of CHUBB Policy and Procedures and regulatory authority requirements. Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place. Maintain and develop both own technical knowledge and expertise, and CHUBB behavioural competencies in accordance with agreed personal development process. Support, maintain and develop contact with key internal and external relationships, to include Underwriting, Actuarial, Broker and Key Customer Accounts for issues such as late notification of claims, case progress, and issuing specific insured requirements within SLAs. Support and assist claims operational initiatives and projects as directed by the Property Claims Team Manager. * To support and develop the team by conducting regular peer audit reviews