Job Description

Description

Are you ready to make a meaningful impact in the world of insurance claims? Look no further! We're seeking a talented and experienced FNOL Senior Claims Handler to join our team. Here's why this opportunity stands out:

What will your day look like:

As an FNOL Senior Claims Handler, you'll be at the forefront of our claims process, ensuring swift and accurate handling of claims from the very beginning. Here's a glimpse into your daily responsibilities:

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Assisting Managers with Diary Tasks:

Collaborate closely with our management team to manage schedules, appointments, and critical deadlines. Your organizational skills will shine as you keep everything running smoothly.
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Validating Claims Against Policy Information:

Dive into the details! You'll meticulously review claims submitted by policyholders, ensuring they align with policy terms. Your expertise will play a crucial role in verifying indemnity and accuracy.

Maintaining Claims Allocation:

Efficiently distribute claims within our team. Timely allocation ensures that each claim receives prompt attention and appropriate handling.

Managing Diary and Post Allocations:

Handle incoming correspondence related to claims processing. Prioritize tasks, allocate resources, and ensure seamless communication.

Monthly Audits and 121 Meetings:

Conduct regular audits to assess team performance, adherence to processes, and compliance. One-on-one meetings with team members allow for feedback, growth, and alignment.

Staff Training

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Contribute to the professional development of your team. Provide training sessions on claims handling procedures, customer service, and technical skills.

Knowledge and Abilities:

Motor Claims Experience

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Your familiarity with motor insurance claims is essential. Understanding vehicle-related incidents, repair processes, and liability assessments will set you up for success.

Computer Literacy and CQ Understanding

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Comfort with technology and a good grasp of claims management systems (such as CQ) are crucial. Efficient data entry, document management, and communication rely on these skills.

Influence and Relationship Management

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Interact effectively with stakeholders, including policyholders, loss adjusters, and legal professionals. Your positive communication and empathy matter.

Problem-Solving and Prioritization

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Navigate conflicting demands with a proactive approach. Keep team priorities aligned even in challenging situations.?

Excellent Telephone Manner and Communication:

Clear verbal communication and active listening are essential when dealing with customers, colleagues, and external experts.

Join us in shaping the future of claims management. Your expertise will make a real impact, and your growth opportunities are limitless.

Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.