Job Description

We are looking for an experienced Client Accounts Assistant to join our team to handle the accounts of one of Carter Jonas' prestigious clients. The role is based at our Peterborough office on a hybrid basis. As a Senior Client Accounts Assistant, you will use your experience to ensure that we are providing the best possible service to our clients.



The post holder will join a small team within our multi service office in Peterborough, alongside the IT and HR teams. In addition, we are a sociable office with a variety of different activities for individuals to get involved in, including summer socials and volunteering activities.



We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.

Main Tasks

:



Preparing monthly reports for the client, providing detailed information on each debt, and providing further feedback to any queries raised by the client Engaging with tenants who are in arrears Running weekly reports to check and chase any CJ fee invoices as necessary Taken Debit Card payments via phone Updating Rental Data base - updating lease information, Rent Reviews and terminating Leases Managing incoming calls and emails and redirecting where appropriate Assisting with client and tenant engagement Assisting with general client reporting Processing the monthly rent run Downloading Bank Statement and updating Computer System with Tenant Receipts Monthly Bank reconciliation Transferring weekly payments received to TCE main account Preparing Reports for Monthly and Quarterly Meetings

What will it take to be successful?

The successful candidate will have excellent communication skills, conduct their work in a professional manner and be comfortable with multi-tasking and working under pressure to meet deadlines. You will have experience working within an accounts receivable and account payable role or in a similar role. Experience with credit control is desirable, but not essential. A good working knowledge of Microsoft office packages, including Excel is essential for this role.



Hours
Full time
Contract type
Permanent
Location
Peterborough

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers - our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients' future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

Approachable - We treat every relationship with respect, integrity, and warmth Effective - We do what we say we will, we do it well and we are accountable Ambitious - We are ambitious for our clients and for our firm


We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

Communication - Ensures effective, clear, and relevant communications in support of business objectives People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm's heritage and values Use of Technology - Modern, Agile, Digital Employee Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business * Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.