Job Description

Senior Client Care Advisor
Glenbrae Veterinary Clinics, Bearsden, Bearsden, Scotland
Discipline: Non-clinical Support
Full Time
28,000 per annum

We are hiring!

We have an exciting opportunity for a Senior Clinical Care Advisor (CCA) to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis.
We are looking for someone who is passionate about the job and can fit in with the team. We want someone who will go the extra mile to provide a professional and personal service to each client as this is at the heart of the company's ethos.

Our ideal candidate

The ideal candidate will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role. As this is a senior position, it is important that the successful candidate possess leadership skills as they will be responsible for overseeing their team of 8 CCAs. Due to the nature of this role, there will be a varied level of responsibilities, ranging from greeting clients and dealing with their enquiries, maintaining client records, taking payments and assisting with daily banking if required, a number of administrative duties including overseeing Pet Health Club membership, dairy management and maintaining key communications with clients and the work team.

The rota

The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays 1:2 with no OOH or Sundays.

About Glenbrae Veterinary Clinic

Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service.

About the Team and Culture

We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 30, made up of 11 vets, 5 RVNs, 2 SVNs and 9 CCA's and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events.

In addition to a competitive salary, you will benefit from:

6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
Glenbrae Veterinary Clinics, Bearsden
49-53 Stockiemuir Ave, Bearsden, Bearsden, G61 3JJ, United Kingdom

Animals treated

Dogs, cats & small pets