Job Description

Are you a dedicated Client Care Advisor looking for a new challenge to progress your career at a brand-new practice?


We opened the doors to our state-of-the-art practice in March 2025, and we want you to join us on our journey! We are keen to welcome a skilled professional to our friendly and dynamic team.

About us:

The brand-new surgery is situated inside one of our stores and has been designed to deliver not only the highest clinical standards, but also a pleasant working environment for the whole team.


Our brand-new clinic is equipped with state-of-the-art facilities and supported by a passionate team committed to providing exceptional care to our clients and their pets.


Clacton-on-Sea is a charming seaside town located on the Essex coast of England. Known for its traditional British seaside appeal, Clacton offers a delightful mix of sandy beaches, a classic pier with amusements, and beautiful coastal walks. It's a popular destination for holidaymakers looking to enjoy a relaxing getaway by the sea.


The town boasts a vibrant atmosphere with an array of shops, cafes, and restaurants. Clacton also hosts an annual airshow, one of the largest in the UK, drawing crowds with thrilling aerial displays. Whether you're seeking family fun or a peaceful retreat, Clacton-on-Sea has something to offer everyone.


Clacton-on-Sea boasts excellent commuting and transport links, making it an attractive option for residents and visitors alike. The town is well-connected by road, with the A133 providing easy access to the A120 and the M25, facilitating straightforward travel to London and other major cities.

We are open 6 days a week Monday - Saturday (Monday - Friday: 9am - 7pm, Saturday: 9am - 6pm on a rota basis)

As a brand-new practice, we are ideally looking for a full time Client Care Advisor to join us working 40 hours per week, with 1 in 2 Saturdays but no OOH required. The week following your weekend shift you'll finish at 4pm on Monday and 3pm for the rest of the week to get your time back.

What your typical day will look like:

Working at a senior level, your daily responsibilities will include ensuring our team are in the right place at the right time to ensure our client journey is second to none, overseeing the daily resource planner and to ensure our daily tasks are completed timely and efficiently. Being senior, you'll also have a wider case of responsibilities than the other CCA's, including things such as chasing insurance claims and introducing SOP for the administrative part of the business Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required:

You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You'll have previous experience in managerial and sub managerial positions, in the veterinary field would also be an advantage. You'll be confident in administrational processes, including the use of electronic appointment diaries, excel and telephony. You are calm, attentive, and always focus on the clients' needs You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

We can offer you:

An attractive salary of up to 30,000 (Dependant on experience/full time equivalent)# 5.6 weeks initial holiday A contributory pension scheme In-house career development opportunity Access to the reward hub including wellbeing support and pastoral care Cycle to work scheme 20% discount at Vets for Pets, Pets at Home and the Groom Room Access to Colleague Assistance Programmes - Retail Trust, Port of Call and MHFA

Location

: CO15 3TP

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!