Job Description

We are seeking a dedicated and compassionate Senior Client Care Coordinator to join our team in the

Peterborough

office.

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career.

The Senior Client Care Co-ordinator is part of a team that is responsible for co-ordinating and monitoring client care within the business on a full-time basis. The role will include investigation of complaints and resolving any issues alongside Heads of Department and Lead Directors.

We work Monday to Friday 9am - 5pm, offering 26 days holiday, plus Bank Holidays, Pension, Company Events and a commitment to Training and Development opportunities.

This role will involve but is not limited to:

Handling client complaints and third-party concerns, in line with the Client Care Procedure Updating and maintaining central systems and record keeping processes Liaising with Head of Department/Deputy Head with insights Monitoring online reviews and social media contact, attending to responses and assisting with logging and any required liaison and facilitating to aid with resolution Where required, receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call. Using case management and other systems tools to assist with calls and queries. General admin duties as and when required including management of central inbox Working closely with colleagues to help to deliver a seamless client journey.

About you - Skills & Experience Required:

Must be Client focused and share the value of delivering excellent service Able to investigate independently and present your findings, escalating when necessary Must have experience of working within the legal profession, conveyancing experience would be advantageous but is not crucial Professional and self-motivated with a strong work ethic Ability to work both independently and as part of a team Excellent communicator and listener, with strong IT and literacy skills Ability to work well under pressure Ability to prioritise tasks and the agility to react in the event of urgent issues Excellent at creating an exceptional first impression and being a brand ambassador Ability to create good rapport with colleagues and constructively challenge colleagues and feedback information as appropriate at varying levels as and when required
Taylor Rose will contact you by telephone or email regarding your application. We

do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team.

Company Core Values:

Aspire:

To challenge convention, an entrepreneur with energy for change. To be the best that we can be

Integrate

: Bring together people and systems into a cohesive force

Innovate:

To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth

Commit:

To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
Job Types: Full-time, Permanent

Pay: 25,000.00-30,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person