Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Are people, pets and positivity your thing?

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If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!


Cromwell Vets are recruiting a pro-active and friendly Client Care Coordinator to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. In this role you will have the opportunity to grow and develop your skills and we offer BVRA training to support this!


This is a permanent part-time role working an average of 25.75 per week across our 6 branches, with evenings and weekend included.


Shift pattern is as follows:

Week 1

Monday 1.30pm-9pm St Ives


Tuesday 1.30-6.30pm Ramsey


Thursday 1.30-6.30pm Cambourne


Friday 1.30-6.30pm St Ives

Week 2

Monday 8.30-1.30pm St Ives


Tuesday 1.30-6.30pm Ramsey


Thursday 1.30-6.30pm Cambourne


Friday 1.30-6.30pm St Ives


With 1 in 4 Saturdays - Shift time will vary between 7.30am to 7pm at Huntingdon

Roles and responsibilities include, but are not limited to:

Welcoming clients and their pets upon arrival Answering the phone in a polite, clear and empathetic manner Ensuring all enquiries at resolved efficiently Managing the diaries effectively and ensure the smooth running of vet and nurse consults Assisting with administrative duties including answering email enquiries and online booking requests. Dealing with daily debt management - ensuring client accounts are paid off at the time Assisting with the daily running of each practice Audits Flea and Worm dispensing

Benefits

5 weeks holiday plus bank holidays and Birthday Leave (pro rata) Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!


Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.


One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.


Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.


At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.


We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.


All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


#LI-OH1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk