Job Description

Company Information

Triton Technical is an IT and Audio/Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

Position Summary

The Senior Client Support Technician is a key member of the Triton Technical Client Support team and provides 24/7/365 remote troubleshooting and support to Triton Technical customers worldwide. The Senior Client Support Technician role requires an advanced knowledge and deep understanding of current server hardware, software and also requires a structured, analytical and methodical approach to troubleshooting and problem solving. Additionally, the Senior Client Support Technician will act as a mentor for junior members of the team ensuring their skills and knowledge continue to develop, and that any initiatives, guidelines, training and processes the team has in place are being followed.

Essential Duties and Responsibilities

Troubleshooting and support of audio visual, control and automation, telecommunications, satellite and IT systems.

On-site testing and commissioning of AV systems.

Work as part of our UK based support team on a wide variety of software and hardware issues

Act as an internal Senior escalation point in office for more complex client helpdesk tickets

Carry out Microsoft server management, troubleshooting and maintenance tasks

Carry out software implementations and system configurations

Ensure issue management, resolution and escalation are carried out per defined procedures

Carry out upgrades to client desktop, server, network, telecom, satellite, and AV systems.

Generate, edit and maintain site information spreadsheets and user documentation

Work to improve and maintain documentation on new and existing project installations and procedures

Attend client sites and assist with on-site project work as needed

Weekends and time-shifted shifts are expected on a rotating basis.

Ability to work overtime when required or desired

Other duties as assigned by your Supervisor

Required Experience and Skills

Advanced Microsoft Office knowledge i.e., Excel, Outlook, Word, OneNote

Effective communication skills both verbal and written

CCNA level knowledge or appropriate experience with :-
Servers - HP, Dell, Lenovo
DAS/SAN/NAS Storage - MSA, NetApp, Synology
Switching & Routing - Cisco, Ruckus
Firewalls - Cisco, Kerio, FortiGate, Palo Alto
Wireless Networking - Cisco, Ruckus

Personality Traits

Proactive work ethic and drive

Meticulous attention to detail

Able to explain complex technical issues and resolutions in a patient, non-technical manner

Ability to prioritize tasks and client issues in accordance with defined standards and protocols

Commitment to learning and willingness to teach others

Strong listening skills with proven leadership and organizational skills

Resourceful, with an inherent tenacity for problem solving

Efficient multi-tasking skills

Global awareness and knowledge of cultural differences

Other Requirements

Valid Driver License

Valid Passport (Or able and willing to obtain at time of hire)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes: ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.

How to Apply

Please send your resume to careers@tritontechnical.com stating the position you are applying for.

Job Types: Full-time, Permanent

Pay: 52,000.00-70,000.00 per year

Benefits:

Casual dress Company pension On-site parking Private medical insurance Work from home
Work Location: In person