Job Description

About Us

Damteq is one of the most experienced Growth Marketing Agencies in Hampshire. We are confident in our ability to deliver complex marketing and business growth strategies that others can't. Our clients know us to be approachable, super-friendly and responsive. We can do marketing that others can't, so we have clients working with us repeatedly.

Our Culture

Our people are the biggest asset and that's why some of the best companies choose to work with us. The Human Way isn't just our trademark; it's the only way at Damteq. Our core values are centred around just being lovely people. We're a super friendly and honest bunch and love to have a bit of fun (especially on Fridays!).

Who you are

The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments. The ideal candidate will have a calm, methodical approach and a strong sense of ownership and responsibility.

You'll be confident handling technical issues, from server errors to DNS problems, and you won't shy away from digging into a complex issue to get it fixed.

You should have a good working knowledge of web hosting, domains, and CMS platforms like WordPress.

You're someone who takes pride in keeping things running smoothly and is happy working both independently and as part of a wider team.

You'll be able to hit the ground running and be motivated by keeping clients happy and systems secure.

This position suits someone who's organised, technically confident, and comfortable taking ownership of day-to-day support tasks.

What you'll do

As a Senior Web Support Technician, you'll take the lead on the daily operations of our support team/function, including the management of our hosting environments

The role involves handling support tickets, ensuring client websites stay online and secure, and maintaining hosting environments.

You'll be the go-to person for technical issues--working through problems, fixing them quickly, and keeping clients updated along the way.

You'll collaborate with our developers and wider team to make sure support is consistent, responsive, and well-documented.

PLEASE NOTE. This role requires you to work from our office based in Fareham Hampshire (Hybrid). Please only apply if you are happy to work from this location

Your day to day

Lead the day-to-day running of the web support team and set the standard for customer service Manage and resolve support tickets, ensuring SLAs are met and issues are clearly communicated Take ownership of incidents, escalate where needed, and ensure follow-through to resolution Monitor hosting environments, flag performance issues, and maintain site security Oversee go-live processes for new websites and manage hosting migrations Liaise with hosting providers and manage DNS records, SSLs, domains, and renewals Conduct regular checks on PHP versions, config files, and bandwidth usage Provide technical input to website maintenance and development work Own internal IT systems, ensuring smooth day-to-day operations and updates Support and mentor junior team members, promoting technical skills and accountability Track time accurately, maintain clear documentation, and support monthly client reporting Work closely with the wider team to apply updates, patches, and security measure

Knowledge and Experience

Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed PHP - Ability to read, write and troubleshoot PHP code efficiently. HTML, CSS and Javascript - diagnose and resolve website-related issues. Knowledge of WordPress - Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts. Server-Side Troubleshooting for issue resolution. Excellent Organisational skills. Outstanding written and verbal communication and literacy skills. Must have the ability to work well independently and as part of a team.

Personal Characteristics

Driven and focused - Not to mention detail orientated, We deliver world-class experiences, and we won't let any small details fall through the cracks. Commercially minded - We don't just churn our projects; we're looking for someone who appreciates and invests in the broader growth and achievements of Damteq. Enthusiastic - We want someone who brings excitement and passion to every project. Happy to be challenged - We want our team to learn from one another continually. Our people will always be experimenting with new trends and challenging new ways of doing things. Happy to work at a destination agency - Damteq is a go-to agency for clients and talent. We don't play second fiddle. We're looking for people keen to commit and add value to our business.
Job Types: Full-time, Permanent

Pay: 32,000.00-40,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Profit sharing Store discount Work from home
Ability to commute/relocate:

Fareham: reliably commute or plan to relocate before starting work (required)
Experience:

SEO: 1 year (preferred) Agency: 1 year (preferred) Digital marketing: 1 year (required)
Work Location: In person