Job Description

Due to internal promotion, a fantastic opportunity has arisen within the Single Point of Access within Hertfordshire Partnership NHS University Foundation Trust!
We are recruiting for mental health nurses, social workers or OT to work flexibly within the team.
When you have gained competency in the role, there will be opportunities for home working.
Join the team and make a real difference to our service users whilst developing your career!
Areas within the Single Point of Access include Adult MH, Wellbeing, and CAMHS. We are a large multi-disciplinary team of clinical and non-clinical staff who work closely to provide Hertfordshire with an outstanding gateway into mental health services.
We are an outstanding Trust: our staff survey results tell a story of highly engaged, motivated, passionate people working at HPFT. The survey has shown that staff overwhelmingly believe that their role makes a difference to service users, to the extent that HPFT had the best score nationally for this question.
For an informal chat, contact Mans on 07900 227422
Main duties of the job
The successful candidate will:

• Work in a large multi-disciplinary team of clinical and non-clinical staff who work closely to provide Hertfordshire with an outstanding gateway into mental health services
• provide an office based telephone triage service
• have excellent listening skills which will enable you to make robust clinical decisions without the aid of visual cues
• work during operational hours are Monday - Friday

If you're looking for a flexible work-life balance and being part of a friendly, supportive, collaborative team, Single Point of Access is the place for you.
We also offer some home remote working to provide further flexibilities; and we take time to recognise the amazing work that our staff do.
In return, we can offer you:

• leadership and management training
• 5% on top of basic salary high cost allowance supplement (max 2,122 per annum pro rata)
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
• One of the UK's best pension schemes
• Special leave for family and personal reasons
• NHS Car Lease Scheme (for substantive staff)
• Employee Assistance Programme

About us
Hertfordshire NHS Partnership Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality CommissionOur family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Welcoming. Kind. Positive. Respectful. Professional.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
40,617 to 48,778 a year per annum, pro rata (5% HCAS Included)
Contract
Permanent
Working pattern
Full-time
Reference number
367-A&UC-9780
Job locations
Waverley Road, St Albans
99 Waverley Road
St Albans
AL3 5TL
Job description
Job responsibilities

• To act as an autonomous clinician/practitioner providing a comprehensive telephone screening and triage service to service users, carers and their referrers resulting in a safe and appropriate clinical decision.
• To facilitate the provision of accurate health & social care information, self-care / improvement advice or, where applicable, referring to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the service user
• To Provide some supervision and advice to referral advisors within the Single Point of Access
• To screen and triage new referrals coming into the service. To ensure service users are directed to the most appropriate service with a clear care plan and advice.

For a more detailed Job and person specification please read attached before applying Job description
Job responsibilities

• To act as an autonomous clinician/practitioner providing a comprehensive telephone screening and triage service to service users, carers and their referrers resulting in a safe and appropriate clinical decision.
• To facilitate the provision of accurate health & social care information, self-care / improvement advice or, where applicable, referring to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the service user
• To Provide some supervision and advice to referral advisors within the Single Point of Access
• To screen and triage new referrals coming into the service. To ensure service users are directed to the most appropriate service with a clear care plan and advice.

For a more detailed Job and person specification please read attached before applying
Person Specification
Qualifications and Education
Essential

• Degree or equivalent level of knowledge gained through experience
• Professional Qualification (RMN, DipSW, OT or equivalent)
• Post registration experience in relevant mental health/learning disability setting.
• Membership of relevant professional bodies
• Substantial post qualification experience

Desirable

• Teaching and Assessing in clinical practice training

Experience
Essential

• Knowledge of current legislation relating to health and social care mental health service provision
• Significant experience of triage and assessment within a secondary mental health or learning disability setting
• Ability to work autonomously
• Evidence based practice
• Provision of effective clinical/practice supervision
• Multi-professional team working
• Previous experience having worked with IT systesms and competent knowledge of IT Systems
• Previous experience of third sector agencies that support people with mental health issues, either having worked for them or engaged them in some way, e.g MIND, CGL, Turning Point

Desirable

• Comprehensive assessment skills
• Multi-professional team working
• Previous expierince having working with complex service users with mental health issues

Skills
Essential

• Excellent verbal and written communication skills
• Ability to analyse information quickly and effectively, thereby ensuring correct conclusion for action

Physical Skills
Essential

• Excellent accurate keyboard skills
• Own transportation

Person Specification
Qualifications and Education
Essential

• Degree or equivalent level of knowledge gained through experience
• Professional Qualification (RMN, DipSW, OT or equivalent)
• Post registration experience in relevant mental health/learning disability setting.
• Membership of relevant professional bodies
• Substantial post qualification experience

Desirable

• Teaching and Assessing in clinical practice training

Experience
Essential

• Knowledge of current legislation relating to health and social care mental health service provision
• Significant experience of triage and assessment within a secondary mental health or learning disability setting
• Ability to work autonomously
• Evidence based practice
• Provision of effective clinical/practice supervision
• Multi-professional team working
• Previous experience having worked with IT systesms and competent knowledge of IT Systems
• Previous experience of third sector agencies that support people with mental health issues, either having worked for them or engaged them in some way, e.g MIND, CGL, Turning Point

Desirable

• Comprehensive assessment skills
• Multi-professional team working
• Previous expierince having working with complex service users with mental health issues

Skills
Essential

• Excellent verbal and written communication skills
• Ability to analyse information quickly and effectively, thereby ensuring correct conclusion for action

Physical Skills
Essential

• Excellent accurate keyboard skills
• Own transportation

Skills Required