Job Description

Senior College Services Advisor

Kaplan International College London

\xc2\xa326,500 - \xc2\xa329,000 Per annum + Benefits

We are looking to recruit a Senior College Services Advisor to join our team The role is based at Kaplan International College London, a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Extensively refurbished in 2018, our college is located next to Borough Market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. The learning environment is state-of-the-art and our KIC London team is committed to ensuring our students thrive socially and academically during their studies.

Who we are & what we stand for

The role is based at , a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. See the college\xe2\x80\x99s approach to Equality, Diversity and Inclusion . If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this

\xef\xbb\xbfExplore our website: #KICL #KaplanLifeFOLLOW US for more content! \xe2\x96\xb6 YouTube:

The Role

As a Senior College Services Advisor within the team, you will be responsible for supporting the aims of the College Services team, by providing oversight and leading or supporting the day-to-day functions of the team to ensure excellent service, student support, and the effective and efficient administration of all processes and procedures.

The College Services team plays a vital role covering all aspects of the student life cycle, from pre-arrival to progression to university. The team provides support across a range of areas, including student wellbeing, academic and quality assurance, student progression, compliance, and administration.

As a Senior College Services Advisor you will lead or support activity related to the following, with an initial focus primarily on Student Wellbeing, Student Welfare and Student Support:

Provide excellent customer service in a student facing environment.

Deal with student enquiries by providing a flexible, personalised and inclusive approach.

Maintain accurate information on the student management system.

Organise and support pre-arrival, arrivals, registration and welcome events.

Lead in the maintenance, development and quality assurance of student-facing content.

Develop and deliver extra-curricular activities.

Provide administrative support across the team\xe2\x80\x99s functions, and oversee the administration of the wider team in agreed areas.

Support students in relation to wellbeing and safeguarding.

Assist compliance with regulatory frameworks.

Have a flexible approach to work, for example some out of hours work may be required during busy periods.

Work with the College team to continuously improve the student experience.

Any other duties as required by the College Management Team.

Candidate profile

Ability to deliver excellent customer service skills yourself, and ideally encourage this in others.

High level of verbal and written communication skills.

Strong interest in working in education and in particular with international students.

Experience in supporting the wellbeing and safeguarding of international students.

Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).

Excellent organisational skills and the ability to manage time effectively.

Willingness to work flexibly.

Experience of working as part of a team to achieve goals, ideally with some experience of having led activities or teams.

Attention to detail and demonstrable understanding of the importance of confidentiality.

Ability to take initiative.

A strong commitment to Equality, Diversity and Inclusion.

Please apply with a CV and covering letter. Closing date: 31st July 2023.

Benefits

28 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.

About Kaplan International Pathways

, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

Keywords - Student support, Student services, Customer service, Administration, Compliance, Wellbeing,

Safeguarding

Kaplan International