Job Description

Salary up to: Competitive

About the role:

Nando's is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in. Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.


We're looking for a driven and creative Senior Communications Executive to support and manage a variety of projects across internal and external communications. This role is based in the Customer team and is perfect for someone who's an exceptional writer, a confident project manager, and has a sharp eye for building brand presence across internal and external channels.

Key Responsibilities & Expectations:

Internal Communications

Inspiring & Engaging Content:

Create people-first content that reflects our values and culture--celebrating

successes, spotlighting teams, sharing stories, and reinforcing our internal brand pillars which are - Everyone is Welcome, Be the Best Me, Fired Up Work Experiences and Be Part of More.

Campaigns & Events:

Support Nandoca (what we call our people) engagement initiatives and campaigns, including events.

Content Calendar Ownership:

Plan, manage, and maintain the internal communications content calendar to

ensure cadence, consistency, and alignment with key business milestones and

campaigns.

Operational Communications:

Support on sharing day-to-day information that Nandocas need to perform their

roles, and restuarants need to run brilliant shifts.

Channel Management:

Ensure effective use of all internal channels. Track engagement, gather feedback, and continuously improve how we communicate with our restaurant and Central Support teams.

External Communications

Help with storytelling around our employer value proposition externally. Collaborate with Brand, People and external agencies.

Project Management

Coordinate and track progress across multiple communications initiatives. Manage timelines, deliverables, and stakeholders to ensure content is delivered on time and to a high standard.

Key Stakeholders:

This role will touch into many different parts of the business, including:

Brand People Operations Technology

The candidate should possess / be:

3+ years in internal communications, employee engagement, or a similar role--

ideally in a fast-paced, multi-site or retail/hospitality business.

A strong writer and storyteller with a talent for turning complex or operational

information into easy-to-understand, engaging content.

Organised and detail-oriented, with experience managing a content or editorial

calendar.

Confident working across teams and with all levels of the business. Comfortable with digital comms tools and platforms A positive, can-do attitude with a passion for people.

Our candidate should be looking for:

A culture with strong purpose & values, intent on contributing to / driving positive cultural and societal change Involvement in a variety of projects rather than repetitive work in a business which encourages creativity and evolution rather than a set approach. An environment which is relaxed and informal, whilst highly driven and ambitious A business that seeks to support every employee to be at their best, and encourages individuality This summarises the key responsibilities of your role but there may be other reasonable requests and additional responsibilities required on an ad-hoc basis


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