Job Description

The role

We are looking for a

Senior Compliance & Performance Officer

to join our Care & Independent Living - Partnerships team here at Southern Housing.

ABOUT US:

Here at Southern Housing, our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own. We're big and we're local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.


Our culture is what makes us unique and stand out from other organisations. There are many different cultural elements that are important to us, including:

Our

HEART

values - Honest, Efficient, Accountable, Respectful and Trustworthy Our commitment to Equality, Diversity and Inclusion (ED&I) The importance we place on collaborating and having fun together Our commitment to great work life balance and positive wellbeing

THE ROLE:

Reporting into the Partnerships Operations Manager, you'll have responsibility for the development and implementation of financial and operational performance monitoring systems and data, internal auditing and co-ordinating service improvement in Partnerships.


You'll lead, manage, and inspire the Contract Compliance Assistant to provide business support to the Partnerships Team, ensuring one point of contact for internal and external stakeholders and you'll ensure service improvements make best use of technology, reflect best practice and are firmly embedded, contributing to high colleague and resident satisfaction.

Responsibilities will include:

Delivering a customer focused service which embraces Southern Housing's culture, current and future legislation, policy, procedure, and best practice. Managing the Contract Compliance Assistant and be responsible for staff development including, training, 1 to1s, annual appraisals, and addressing performance issues. Project managing specialist areas of work that will include portfolio-wide strategies, change management, procedure, and supporting systems, or coordinate projects working collaboratively with colleagues and residents ensuring clear and realistic milestones and success measures are achieved. Collating and maintaining accurate records, data, and analytics for the Partnerships portfolio, including file management in shared drives and other systems. Prepare and present reports and updates to the Partnerships Operations Manager, and senior management as appropriate.

WHAT YOU'LL NEED:

Experience of managing projects and developing initiatives, working autonomously and with minimal direction. Able to communicate clearly, accurately and effectively through different communication channels Knowledge and previous experience in Housing and Contract Management Strong customer service skills Ability to prioritise and meet deadlines Proficiency in Microsoft applications, specifically Microsoft Excel

Please note, in your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date for this role:

19th June at 23:59pm


Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.


We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI).

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.


We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.