Job Description

Company Description
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.
Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

We have an opportunity to join our team as Senior Credit Controller for a 12 month maternity cover period.
Closing date for applications: Friday 5th December 2025.
This role focuses on managing a designated set of complex and/or large customer accounts to secure prompt payment of outstanding balances, achieve collection objectives, and reduce bad debt exposure while adhering to established credit management frameworks.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues always, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.
Key Responsibilities
The Senior Credit Controller is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Manage and monitor a portfolio of complex and/or large customer accounts, ensuring timely collection of outstanding debts
• To achieve the monthly cash collection targets set for your specific group of accounts
• Build close internal and external relationships with Sales, Commercial teams and customers
• Collaborate with sales teams to balance credit risk with business growth opportunities
• To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
• Manage disputes through the appropriate systems and escalate complex disputes as necessary
• Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied
• Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific)
• Perform ad hoc tasks within the credit management team as required and providing cover for other team members

Qualifications
Experience

• Experience in & excellent knowledge and understanding of all Credit & Collections processes and good practice
• Of anticipating potential issues and making recommendations for process improvements
• Of coaching or supporting less experienced colleagues

Skills & Abilities

• Excellent oral and written English communication skills
• Comfortable dealing with all levels and types of stakeholders within the business and in adapting to deal effectively with different types of customers
• Ability to continuously drive & improve processes and ways of working
• Excellent problem-solving skills
• Ability to work to agreed time/deadlines
• Ability to work independently, be pro-active and take initiative and encourage teams to do the same
• Knowledge and ability to learn and use relevant internal systems
• Act with integrity, tact and diplomacy
• Excellent listening and influencing skills
• Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure
• Positive solutions-focussed attitude
• Proficient MS Office user

Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at conference - you get the flexibility and support to work from home or remotely.
The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Colchester, to ensure that as a balanced worker they can make it to our office location 3 days per week.
What we offer in return:

• Salary of circa 34.5-36k per annum (based on experience)
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

Being Yourself at Taylor & Francis
If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.
If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact . Your request will be reviewed and considered in the strictest confidence.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:
Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis - please ask the Talent Acquisition team for more information.

Skills Required