Job Description

About The Company

We're a fast-growing electrical company with a reputation for professionalism, digital innovation, and top-quality service. Alongside a loyal customer base, our YouTube channel reaches millions--putting us at the forefront of reshaping how trades are experienced in the UK.

About the Role

As our

Senior Customer Administrator

, you'll take ownership of the entire customer journey--from the very first phone call to job completion and follow-up. You'll play a pivotal role in ensuring our customers feel supported, informed, and appreciated every step of the way.

This is more than a standard admin role--it's about working with independence, improving internal processes, and being a dependable, proactive presence within the team. You'll be a key part of how our company is experienced, both by customers and colleagues.

Key Responsibilities - Customer Support

Be the first point of contact for all incoming calls and emails--

friendly, warm, clear, and professional

. Guide customers through our service--from initial enquiry to booking, completion, and post-job feedback. Conduct satisfaction calls and capture insights to help us keep improving. Handle sensitive or complex cases with calm and care.

Coordination & Workflow

Prepare and send standardised quotes using templates and internal systems. Schedule jobs in coordination with the operations team and engineer availability. Maintain accurate and up-to-date CRM and job records.

Process Ownership

Improve internal admin and communication workflows for efficiency and clarity. Spot recurring questions or service gaps and suggest practical improvements.

Team Support :

Support colleagues when workload peaks or deadlines approach--whether with tasks or problem-solving. Be a positive, reliable presence in the team who contributes to a culture of respect and collaboration.

What You'll Bring

Must-Haves:

Solid experience in admin, customer service, or coordination roles--ideally in a fast-moving or technical environment.

Friendly, warm, clear, and professional

communication--both spoken and written. Highly organised, self-motivated, and comfortable using your initiative. Confident with CRM systems, spreadsheets, and email tools. A team player who's happy to help out wherever needed.

Nice-to-Haves:

Experience with trades (e.g. electrical, plumbing) or scheduling platforms like SimPro or Tradify.

Why Join Us?

Trust & Ownership

: You'll lead your area of work, with the confidence and freedom to make improvements.

Supportive Culture

: We work collaboratively, value each other's input, and respect work-life balance.

Perks

: Extra holiday based on service, pension scheme, and on-site parking.

Growth

: You'll be part of a growing company where your contribution has real impact.
Job Type: Full-time

Pay: 27,000.00-32,000.00 per year

Benefits:

Additional leave Company pension Free parking On-site parking
Ability to commute/relocate:

Sawston CB22: reliably commute or plan to relocate before starting work (preferred)
Education:

A-Level or equivalent (preferred)
Experience:

Customer support: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person