Job Description

Heritage, Libraries & Arts

Ref: G4/OL-83613

Contract: Permanent

Salary: \xc2\xa324,496 - \xc2\xa326,845 full time equivalent (plus unsocial banding payments at 2.5%)

Actual Salary: \xc2\xa312,248 - \xc2\xa313,423 per annum (18.33 hours)

\xc2\xa32,452 - \xc2\xa32,687 per annum (3.67 hours)

Hours: 18.33 (Thursday 12:00 \xe2\x80\x93 20:10, Friday 08.50\xe2\x80\x9317.00 & alternate Saturdays 08.50 \xe2\x80\x93 17.00)

3.67 (Alternate Thursdays 12:00 \xe2\x80\x93 20:10)

Based: Oldham Library & Lifelong Learning Centre, Greaves Street, Oldham, OL1 1AL

Closing Date: Sunday 1st October 2023

Interviews: Tuesday 24th October 2023

Role Overview:

To assist with the development and delivery of an excellent customer experience across the Heritage, Libraries, Arts and Archive service for all users, partners and stakeholders.

Key Responsibilities:

• To provide line management support for Customer Experience Assistants and volunteers; including support for induction, motivation, performance, learning and development and welfare in accordance with Council policies and procedures
• To be responsible for the delivery and development of excellent visitor services which enhance the customer experience and provide a safe, accessible and welcoming environment
• To monitor and maintain the security of buildings and liaise with the corporate landlord and contractors regarding repairs and maintenance issues and to be responsible for routine administration, including petty cash and banking of income
• To ensure that all administrative duties, sickness and annual leave records and statistical returns are carried out efficiently in accordance with Council procedures
• To support performance improvement by collating data and assisting with target setting and performance reporting.

Key Requirements:

• Experience of working in a library, museum, gallery, heritage, visitor, leisure attraction or customer services environment
• Experience of supervising and motivating staff and volunteers both as individuals and a team
• Excellent interpersonal and communication skills with the ability to engage with a diverse customer base and manage the expectations of different customer groups and individuals

Oldham Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

If you would like support with this application, an interview or interested in looking at any courses that could help with this position please get in touch with Get Oldham Working -

NB. - Any candidate that meets the criteria of our and meets the essential criteria of the role, will be guaranteed the first stage of assessment (whether that is an interview or another assessment, as appropriate).

Our Guaranteed Assessment Scheme supports candidates with disabilities, carers, those who are aged 24 or under and have previously been in or currently in care, and those whose last long term substantive employer was the Armed Forces.

Diversity and Inclusion:

At Oldham Council, we are committed to creating a fair and inclusive workplace that is as diverse as the communities we serve. We aim to develop a culture of respect, where differences are recognised regardless of background. We aim to be an employer of choice by engaging in fair and open recruitment processes and Applications are encouraged from all communities across the borough to create a workforce that represents the diversity of our population.

About Us:

Oldham is committed to developing a Co-operative future; one where citizens, partners and staff work together to improve the borough. Anyone joining the council is coming into an ambitious organisation with big plans. We are working hard to build a brighter future for our borough and we need people from a wide range of backgrounds to continue delivering the best for our communities.

The Council has a clear set of Values and Behaviours, our Values outline how we do business and we share these borough wide with our residents, partners and businesses. Internally we have translated these values into five cooperative behaviours which outline the priority areas of focus for all staff at all levels. You can view the Values and Behaviours on our Greater. Jobs pages

For details of how we use your data please see our

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for an at risk employee, it can be pulled back at any point up to the post being formally offered to an external candidate or an internal candidate that is not at risk of redundancy.

salary from

\xc2\xa324,496

contract

permanent

working hours

part time

application deadline

11 59 pm

1st Oct 2023

greater jobs