Job Description

Who we are\xe2\x80\xa6
YOOBIC is an all-in-one Frontline Employee Experience Platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including Boots, BurgerFi, Lanc\xc3\xb4me, Lacoste, Levi\xe2\x80\x99s, Logitech, Peloton, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve their customer experience. In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners. We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC! To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn About the role...
YOOBIC is looking for a Spanish speaking Senior Customer Implementation Consultant to join us and manage a European book of business including Spanish customers. Due to this, it is essential you speak native-level Spanish and English. About the Customer Implementation team at YOOBIC...

We\'re based across Europe (predominantly in Milan, London and Paris) and our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch. You will get to work with our European clients as a project manager, a business consultant, a configuration expert - you name it! As project managers, we plan, execute, control and close the implementation of the solution. As business consultants, we map and understand the client\'s business organisation, pain points and current processes to guide them in their deployment of the YOOBIC platform. As configuration experts, we set up the client\xe2\x80\x99s environment in the platform, train them and advise them on how to make the most out of our solution.

What you\'ll do\xe2\x80\xa6

• Manage projects and own the overall implementation process in collaboration with your dedicated clients
• Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
• Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
• Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
• Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders
• Identify opportunities for improvements, ensuring optimal use of YOOBIC and overseeing potential new pains and challenges to continuously enhance business and operational efficiency

• Native/fluent Spanish and English
• Atleast 7+ years demonstrable experience in Project management in Software Development, either from an Implementation or consulting setting where you\'ve worked with Spanish and English speaking customers
• A love for collaboration, innovation, and an ability to effectively understand business challenges and needs across different industries (from the fashion industry to groceries to pharmaceutical)
• A passion for start-ups, entrepreneurship, digital and new technologies
• An ability to grasp new concepts quickly and then able to explain them with ease
• Ability to communicate complex ideas to any audience, ranging from teammates to business executives
• Strong commercial acumen and a flare for spotting opportunities
• Strong attention to detail, with excellent written and verbal communication skills
• You have a thirst to learn and develop your skills, and take feedback well
• A proactive desire to build new relationships and work collaboratively internally and externally

• 33 days annual leave (including bank holidays)
• Scottish Widow Pension scheme
• Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
• Simplyhealth cash plan (includes dental and vision coverage)
• Healthy Mind EAP
• Short Term and Long Term disability coverage
• Life Assurance
• Critical Illness coverage
• Enhanced parental leave
• Team events including weekly breakfast, gourmet lunches and lots of social events
• Weekly free online HIIT sessions + gym discounts
• Regular training and coaching to make you even better in your role