Job Description

Senior Customer Operations Executive

Location:

Bideford, North Devon

Salary:

(dependent on experience)

Contract Type:

Full-time, permanent

Working Pattern:

Monday-Friday, on-site

Position Overview:

This is a new additional role due to our continued expansion. We are looking for a proactive and detail-oriented

Senior Customer Operations Executive

to support key customer relationships, coordinate order processing, and assist with operational planning.

About Us

At APS Packaging, we specialise in manufacturing wooden and hybrid bespoke protective packaging solutions, including pallets and crates, as well as distributing high-quality packaging materials. With over 25 years in the industry, we are proud of our reputation, our ISO-certified quality standards, and our commitment to sustainability.

Visit our website to find out more and out our proposition, our people and our culture - https://www.apspackaging.co.uk/our-people/

Key Responsibilities

Monitor and assist the Senior Teams inbox -- drafting responses, prioritising tasks, and coordinating with relevant departments.

Be the main day-to-day contact for key customers, handling order updates, confirmations, and urgent queries.

Enter and monitor customer orders through our ERP system (SQLWorks).

Check material availability and assist planning in aligning production with order requirements.

Liaise across production, purchasing, and admin teams to ensure smooth order flow and timely issue resolution.

Help compile and maintain order summaries and stock reports.

What We're Looking For

Excellent communication skills (written and verbal).

Strong attention to detail and well-organised.

Confident with Excel and ERP systems (experience with SQLWorks, SAP, or similar ideal).

Proactive approach to chasing actions and solving problems.

Experience in a manufacturing, logistics, or customer-facing commercial role is desirable

What We Offer:

A role with genuine responsibility, variety, and career growth potential

Competitive salary

28 days holiday inc bank holidays

Opportunities for professional development and career advancement.

A supportive and collaborative work environment.

The chance to be part of a growing ambitious company with a strong commitment to sustainability and innovation.

In office based role.

If you're a passionate professional looking for a new challenge, we'd love to hear from you! Apply today and be part of a company that values innovation, customer focus, and ambitious growth.

How to Apply:

Interested candidates are invited to submit their application via indeed.

Application Deadline:

8th August 2025

Job Type: Full-time

Benefits:

Company events Company pension Cycle to work scheme Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Bideford: reliably commute or plan to relocate before starting work (required)
Work Location: In person

Application deadline: 08/09/2025