Job Description

We have an excellent opportunity where you can put your outstanding customer service skills in to action. We are looking for a confident and experienced customer service hero to join us as a Senior Customer Service Advisor in our busy Service department at our JLR Dealerships in Southampton.
The Opportunity:
As a Senior Customer Service Advisor you will play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service.
In this role you will:

• Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience;

• Lead the operations on the front desk, coaching Service Advisors and Specialists;

• Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager;

• Ensure the customer database is updated and accurate;

• Support the profitability of the service department by using trained and professional sales techniques;

• Ensure customers are familiar with the variety of workshop services;

• Accurately recording vehicle faults;

• Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;

• Obtain authority and payments for repairs.

The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to 31k dependent on experience, plus bonus and company car contribution from day one.

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;

• Enhanced family leave benefit;

• Life Insurance;

• Bupa Healthcare Cash Plan for you and your family;

• Opportunity to join the company pension scheme;

• 23 days holiday (plus bank holidays), increasing with length of service;

• Discounts on new vehicle, used vehicle, service and parts purchases;

• Various perks and discounts with high street and online retailers and services.

About You:

• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);

• Excellent organisation skills;

• Able to manage your time effectively to prioritise your workload and meet tight deadlines;

• Self-motivated, energetic and enthusiastic.

• A good standard of verbal and numerical reasoning;

• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;

• Previous experience in a target driven role;

• Experience with CDK (desirable but not essential);

• A full UK driving licence.

The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.

Skills Required