Job Description

? Senior Dental Receptionist ?

Do you thrive in a fast-paced environment where resilience, confidence, and exceptional people skills are essential?

If so, you may be exactly who we're looking for.

Are you a

strong, emotionally intelligent, and highly organised Senior Dental Receptionist

who can work closely with the Practice Manager in shaping the non-clinical side of the practice. This role goes beyond front-desk duties--you will be a stabilising force, a role model, and a key driver of our standards and performance.

What You'll Do

Lead day-to-day reception operations, ensuring an efficient, seamless patient journey. Work directly with the Practice Manager to build and enforce systems that bring structure and consistency to the practice. Confidently manage and de-escalate challenging situations while staying calm, professional, and in control. Monitor and drive front-desk KPIs, including patient satisfaction, scheduling efficiency, and financial performance. Collaborate with senior management to align reception and administrative processes with business goals. Train, mentor, and uplift the reception team--setting expectations and holding team members accountable. Ensure every patient interaction reflects empathy, discretion, and outstanding emotional intelligence. Oversee compliance, record-keeping, and policy adherence. Act as the primary point of escalation for the reception team. Motivate and manage a challenging team, fostering consistency, accountability, and high performance.

Who You Are

A confident, strong personality with a diplomatic touch. Emotionally intelligent and able to handle sensitive or stressful situations with grace. Resilient under pressure and energised by a busy environment. Motivated by achieving targets and inspiring others to do the same. A collaborative leader who works seamlessly with management. An exceptional communicator--clear, respectful, and authoritative. Highly organised, detail-driven, and able to juggle multiple priorities with ease.

If you're ready to bring structure, and leadership to a dynamic dental practice, we would like to hear from you

.

Job Type: Full-time

Pay: 14.00-17.00 per hour

Experience:

Exact Dental System: 1 year (required)
Work Location: In person