Job Description

London Permanent - Full Time
On Site



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About us

The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.



Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.


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The role

The Senior DevOps Engineer is a key role within The Fidelis Partnership's Analytics Development team. You will work day-to-day to investigate and resolve technical issues, provide technical support, perform root cause analysis for production errors, build tools to improve customer experience and develop software and build pipelines infrastructure to streamline our development processes and integrate third party systems with internal back-end systems. A key focus will be designing/delivering high quality infrastructure projects to the business. The successful candidate will work in a proactive and cooperative manner to ensure exceptional service and project delivery.



You will be operating in a largely Microsoft tech stack environment with a mix of on-prem and cloud (Azure) hosting, plus a Microsoft Fabric data platform.


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Key accountabilities

IT Infrastructure and development support to internal analytics stakeholders Ensure optimal availability and performance of infrastructure components and applications Create and manage build pipelines in ADO, leveraging IAC templates Act as a key internal technical resource for major change projects Work closely with 3rd party vendors to ensure service provision and project delivery meet or exceed business expectations Act as an escalation point for complex support issues Monitor the overall health of the infrastructure and respond to alerts as required Support the engineering team during scoping, design and implementation of new systems Estimate projects and tasks, working closely with technical and business teams as needed Produce and maintain high quality system and project documentation Monitor efficiency of resource use and efficiency of delivered systems Monitor incoming security threat alerts and act when required Set up Fabric gateways, vnet/on-prem connections, capacities, role assignment for access control, inbound/outbound network rules etc. for engineering data from various data sources using Fabric Terraform provider Provide regular feedback to the Management for projects, incident management and change management Mentor and guide junior members of the team Work closely with other technology teams (internal and external), tech architects and business owners to refine requirements and translate business needs into IT solutions Work to ensure there is always an approach of continuous improvement and implementation of best practice Work with the software teams to ensure the technology environment requirements are known and are properly supported, fit for purpose, and kept up to date Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence in your team driving efficient processes and constantly push engineering best practice Regular progress reporting, defining and reporting KPIs and key objective/result metrics Keep stakeholders up to date on all activities that affects their individual goals and be a point contact for work status Continual focus on long term technology effectiveness, simplicity of solutions and appropriate controls Develop a thorough understand of our industry and our products and services ####

Skills & experience

Bachelor's degree (or equivalent) in a relevant field Minimum 8 years' experience in a similar technical role Strong customer service mentality with the ability to develop and maintain relationships with stakeholders at all levels Strong motivational and people skills, helping team members to excel in a culture of collaboration and openness Excellent organisation and time-management skills, with demonstrated ability to work in a dynamic and fast-paced enterprise level environment Strong communication skills, both oral and written with proven ability to influence change. You should be able to communicate clearly and with purpose, working effectively with team members and stakeholders across the organisation Clear ability to run and manage processes efficiently, including change processes, aligning with other teams as needed Able to deliver objectives assigned to you with a strong sense of urgency Always maintain a high bar of quality and have pride in doing work well to high engineering standards Drive and support innovation in a pragmatic and effective way to meet the needs of the business Passionate about building high-quality systems with meticulous attention to detail Ability to follow and improve process, and improve your skillsets on an on-going basis Fluent in Agile/Scrum Supporting and building a team culture of security, innovation, efficiency, accountability and initiative, with a focus on process simplification and outcome delivery Strong leadership skills, an innovation mindset and experience as a proactive team player Take ownership of your work and responsibility for outcomes delivering key projects Work closely with technical leadership and peers to create product roadmaps, estimate work packages and set priorities for your teams

Specific Technical skills:

Strong windows OS systems administration knowledge (Windows Server 2012 R2/2016/ 2019, Windows 10) Deep experience managing Windows domain environments at an advanced level (Active Directory, Group Policy, Certificate Service etc) Excellent Azure administration and Infrastructure as Code (Iac) skills Extensive experience working in a heavily virtualised environment (VMWare v6.5+ ideally) and with configuring and managing container orchestration solutions, ideally Kubernetes Previous experience administering and maintaining Storage Area Networks Basic SQL server administration including installation, access management and backups/restores Good general knowledge of network administration (TCP/IP, DHCP, DNS) Previous experience working of firewall, switch, or router administration (Palo Alto or Cisco Preferred) Good experience with application packaging and deployment. Experience setting up and maintaining desktop image deployment solutions Demonstrable experience of working with an identity & access management solution (such as OneLogin, Duo, Okta, ADFS)

Additional skillsets as an advantage

Endpoint Management Solution - SCCM Infrastructure Monitoring - Paessler PRTG Backups - Rubrik Security Tools - Mimecast, Zscaler, BitDefender ####

Other

The Fidelis Partnership Ethos

At The Fidelis Partnership, we aim to be different while making a difference.

We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence. Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space. We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader. We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals. We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.

Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.

Diversity, Equity & Inclusion

Diversity & Inclusion in the workplace

Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups We aim to maintain a focus on equal opportunities across all stages of hiring process We measure and minimise the pay gap where possible.

Bring Your Whole Self to Work

Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.



To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact

fidelis@avenciaconsulting.com

to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.


Apply by 27/10/2025


Reference: FID01591