Job Description

Job Overview
Direct, administer and coordinate activities of Laboratory operations in an assigned region. Responsible for
operational Profit & Loss (P&L) and the quality of services delivered. In conjunction with Senior Vice President, Global
Central Labs, other regional general managers, and global functional managers, formulate short and long-term plans,
objectives and policies.

Essential Functions

• Manage operations for Laboratory operations in an assigned region to ensure operational profitability and the
• delivery of quality services to clients.
• Focus on customer satisfaction and ensure activities are put in place to maintain and improve customer satisfaction
• levels. Interact with clients to address clients\xe2\x80\x99 operational issues and ensure satisfaction with services.
• Develop policies, practices and standards to minimize and manage business risk to the Company and customers.
• Develop, monitor and implement regional budgets and pricing programs. Maintain financial oversight of operations in
• assigned regions.
• Assure implementation and operational integration of Global Laboratory goals and objectives in regions as directed by
• senior management.
• Develop and implement region\xe2\x80\x99s strategic and tactical initiatives. Take ownership of strategic initiatives and work with
• functional management to develop implementation plans, including measures to evaluate success.
• Manage staff in accordance with organization\xe2\x80\x99s policies and applicable regulations. Responsibilities include training,
• coaching, and mentoring employees; planning, delegating, and directing work; appraising performance and guiding
• professional development; rewarding and disciplining employees; addressing employee relations issues and resolving
• problems. Approve actions for all management / human resource matters.
• In conjunction with Senior Vice President, Global Centrals Labs, other regional managers, and global functional
• managers, assist in formulating effective Global Laboratory strategic goals and objectives.
• Provide support to business development and continued development of a competitive service offering by comparing
• IQVIA Laboratory\xe2\x80\x99s capabilities with the market expectation.
• Manage facility needs and strategic planning for facility expansion.
• May act as site head.

Qualifications

• Bachelor\'s Degree in Business Administration or science-related field Req
• 10-15 years relevant industry experience
• Knowledge of operational aspects of clinical laboratory service delivery
• Knowledge of regulatory and regional policies and practices in clinical laboratory environment
• Excellent analytical skills to resolve issues in a variety of complex situations
• Excellent verbal and written communication skills with a focus on customer service
• Strong presentation and organizational skills
• Strong negotiating skills
• Strong leadership skills

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible \xe2\x80\x93 to help our customers create a healthier world. Learn more at
https://jobs.iqvia.com